[RE-wrenches] Enphase Support Non-Responsive

[Wayne Irwin]

Maybe just dumb luck, but we almost always have quick phone tech support from Enphase and always get reimbursed.

Wayne Irwin
Pure Energy Solar 

Sent from my mobile device 

From: conradg at cape.com
Date: Fri, 5 Aug 2016 12:39:02 -0400
To: re-wrenches at lists.re-wrenches.org
Subject: Re: [RE-wrenches] Enphase Support Non-Responsive

Same thing going on here
ConradCotuit Solar
Conrad Geyser, PrincipalCotuit Solar LLC508-428-8442

On Fri, Aug 5, 2016 at 9:59 AM, gary easton <gary at arp-solar.com> wrote:
just a worthless ticket but no action and certainly no timely reimbursement if at all.   I would never do business with this company again.
On Fri, Aug 5, 2016 at 9:38 AM,  <penobscotsolar at midmaine.com> wrote:
Just to renew this line of conversation, I have been waiting for several

call backs form Enphase, with no results, for the past three weeks. I also

have warranty claims that go back four months+ that have not been

fulfilled. I will not sell any more Enphase, at all, until they resolve

these communication and warranty issues.



Daryl DeJoy

NABCEP Certified PV Installer

Penobscot Solar Design









> It seems like we are talking about inverter and module customer service

> (good and bad) a lot lately.

>

> Has anyone else noticed that Enphase seems to have stopped responding to

> tickets submitted via their website? Hold times are unacceptable, so I

> gave

> up on that, but nobody gets back to you when you try to contact them via

> their web form for weeks, even about an existing RMA or ticket, and they

> no

> longer let you update tickets by email. They are very helpful and

> competent

> if you get them on the phone, but who has time for that?!

>

> I'm also waiting an unacceptable amount of time on a major module

> manufacturer warranty claim right now. I'd love to see Home Power or

> someone do a story on manufacturer responsiveness to dealers. Things are

> generally going down hill it seems.

>

> Jason Szumlanski

> Florida Solar Design Group

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-- 
Gary Easton
Appalachian Renewable PowerStewart, Ohio 45778
NABCEP Certified Solar PV                                                            
T: 740-277-8498 www.arp-solar.com
“First they ignore you. Then they laugh at you. Then they fight you. Then you win.”~Ghandi



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