[RE-wrenches] Enphase Support Non-Responsive

Fri Aug 5 12:02:30 PDT 2016

We install 6-8 solaredge systems a week averaging 30 optimizers a job so even at a 1% failure rate (we are seeing slightly higher) we are still visiting 2 customers a week to change out optimizers. Although their monitoring is better than previous attempts by differnet companies we are still fixing comm issues at 2-3 customers  a week.  Tech support does respond after leaving your phone number in about 45 mins. but usually they are very helpful.  We still like solaredge and plan on using them in the future but the grass is not always greener on the other side.

Dustin

-----Original Message-----
From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of penobscotsolar at midmaine.com
Sent: Friday, August 5, 2016 1:54 PM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] Enphase Support Non-Responsive

It is a very simple install. With SolarEdge there is no trunk cable, which definitely cuts down on wire management, especially using SnapNRack mounting. Everything is MC4, so PV wire to a transition box, to the inverter input(s) make it pretty simple. We almost always mount our inverters outside, even when they are string inverters, and typically on the north side of the home/business. My guys didn't like the changeover on the first SolarEdge job, but it only took one to bring them around and they are now converts.

Daryl

> Do you find that the installation takes longer because you're 
> basically installing a micro inverter and string inverter system at the same time?
> I've also heard of AHJ's requiring that the inverter be mounted 
> outside because of the rapid shutdown disconnect attached to the inverter.
>
> Thanks,
> Will
>
>
> --
> *Will White*
> Curriculum Developer
>
> e: will at solarenergy.org
> w: www.solarenergy.org
> p: 802-272-3092
>
> PV Installation Professional
> # 093006-34
>
> On Fri, Aug 5, 2016 at 1:41 PM, <penobscotsolar at midmaine.com> wrote:
>
>> Since I am having such a tough time even getting a call back, never 
>> mind reimbursments, we have started very happily using SolarEdge with 
>> very good results so far. Communications, no problem, occasional tech 
>> support is timely, we are seeing less than a 1% failure on 
>> optimizers. Ease and safety of installation is excellent as 
>> well....and no, I don't work for them :-)
>>
>> Daryl
>>
>>
>>
>> > Wrenches
>> > We have allot of enphase and ya sometimes it a little hard to get 
>> > them
>> on
>> > the line but we always do. I request the re-inbursments, l dont 
>> > ever
>> see
>> > them as they end up in the admin office. We have looked at and used 
>> > a
>> few
>> > other mico-inverters at customer request but they all seem to go 
>> > out
>> of
>> > business so we are sticking to enphase for better or worse.
>> > Jerry
>> >
>> >
>> > Sent via the Samsung Galaxy SÃ¢â€žÂ¢ III, an AT&T 4G LTE smartphone
>> >
>> > <div>-------- Original message --------</div><div>From: Wayne Irwin 
>> > <wayne at pureenergysolar.com> </div><div>Date:08/05/2016  6:58 AM
>> > (GMT-10:00) </div><div>To: re-wrenches at lists.re-wrenches.org
>> > </div><div>Subject: Re: [RE-wrenches] Enphase Support 
>> > Non-Responsive </div><div> </div>Maybe just dumb luck, but we 
>> > almost always have quick phone tech support from Enphase and always 
>> > get reimbursed.
>> >
>> > Wayne Irwin
>> > Pure Energy Solar
>> >
>> > Sent from my mobile device
>> >
>> > From: conradg at cape.com
>> > Date: Fri, 5 Aug 2016 12:39:02 -0400
>> > To: re-wrenches at lists.re-wrenches.org
>> > Subject: Re: [RE-wrenches] Enphase Support Non-Responsive
>> >
>> > Same thing going on here
>> >
>> > Conrad
>> > Cotuit Solar
>> >
>> >
>> > Conrad Geyser, Principal
>> > Cotuit Solar LLC
>> > 508-428-8442
>> >
>> > On Fri, Aug 5, 2016 at 9:59 AM, gary easton <gary at arp-solar.com>
>> wrote:
>> > just a worthless ticket but no action and certainly no timely
>> > reimbursement if at all.   I would never do business with this company
>> > again.
>> >
>> > On Fri, Aug 5, 2016 at 9:38 AM, <penobscotsolar at midmaine.com> wrote:
>> > Just to renew this line of conversation, I have been waiting for
>> several
>> > call backs form Enphase, with no results, for the past three weeks. 
>> > I
>> also
>> > have warranty claims that go back four months+ that have not been 
>> > fulfilled. I will not sell any more Enphase, at all, until they
>> resolve
>> > these communication and warranty issues.
>> >
>> > Daryl DeJoy
>> > NABCEP Certified PV Installer
>> > Penobscot Solar Design
>> >
>> >
>> >
>> >
>> >> It seems like we are talking about inverter and module customer
>> service
>> >> (good and bad) a lot lately.
>> >>
>> >> Has anyone else noticed that Enphase seems to have stopped 
>> >> responding
>> to
>> >> tickets submitted via their website? Hold times are unacceptable, 
>> >> so
>> I
>> >> gave
>> >> up on that, but nobody gets back to you when you try to contact 
>> >> them
>> via
>> >> their web form for weeks, even about an existing RMA or ticket, 
>> >> and
>> they
>> >> no
>> >> longer let you update tickets by email. They are very helpful and 
>> >> competent if you get them on the phone, but who has time for 
>> >> that?!
>> >>
>> >> I'm also waiting an unacceptable amount of time on a major module 
>> >> manufacturer warranty claim right now. I'd love to see Home Power 
>> >> or someone do a story on manufacturer responsiveness to dealers. 
>> >> Things
>> are
>> >> generally going down hill it seems.
>> >>
>> >> Jason Szumlanski
>> >> Florida Solar Design Group
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>> > --
>> > Gary Easton
>> > Appalachian Renewable Power
>> > Stewart, Ohio 45778
>> > NABCEP Certified Solar PV
>> > T: 740-277-8498
>> >  www.arp-solar.com
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>
>
> --
> *Will White*
> Curriculum Developer
>
> e: will at solarenergy.org
> w: www.solarenergy.org
> p: 802-272-3092
>
> PV Installation Professional
> # 093006-34
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