[RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot

[Tom Duffy]

Sounds like a catch-all excuse for “sorry no warranty at all”

Kind regards

Tom Duffy
Senior Solar Design Engineer
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From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Chris Mason
Sent: Wednesday, June 29, 2016 2:28 PM
To: Pekka Laine - Photon Solar Power Inc. <pekka at photonsolarpower.com>; RE-wrenches <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot

Did the original documentation say "dirt on the glass is liable to cause hotpots and invalidate the warranty"? No? Thought not. They can't just make stuff up after the fact.

On Wed, Jun 29, 2016 at 3:16 PM, Pekka Laine - Photon Solar Power Inc. <pekka at photonsolarpower.com<mailto:pekka at photonsolarpower.com>> wrote:
Hello wrenches,

Has anyone ever gotten a similar response from Bosch/aleo for a warranty claim on a "hotspot."

"

Sorry, this is the result. Soiled module glass is the cause, this resulted in current surges and HotSpot on the cell. External influences (shading) is not a part of the aleo product and performance guarantee.

We apologize for any inconvenience this may cause to you.



Mit freundlichen Grüßen / Best regards


Sales Customer Service (SEDE/SCS)
Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt | GERMANY |www.bosch-solarenergy.de<http://www.bosch-solarenergy.de/>
Tel. +49(3628)6643-4728<tel:%2B49%283628%296643-4728> | Fax +49(3628)6643-4107<tel:%2B49%283628%296643-4107>

"

So they are saying the dirt on the glass caused the problem.  How convenient....that response can be used to derail every claim. These panels should be designed for ourdoor use. Th<http://use.th/>at is total bs. So does their product lliterature state dirt is a problem and indicate how often they should be cleaned.

Should we as installers accept this?
Pekka Laine

President
Photon Solar Power Inc.
www.PhotonSolarPower.com<http://www.PhotonSolarPower.com>
Cell. 760-556-8170<tel:760-556-8170>
Toll Free 888-SUN-ACDC
CA Lic. #933648
NABCEP Certified PV Installer # 032611-174

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Chris Mason
NABCEP Certified Solar PV Installer™
Solar Design Engineer
Generac Generators Industrial technician

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