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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Sounds like a catch-all excuse for “sorry no warranty at all”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#006600"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600">Tom Duffy<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600">Senior Solar Design Engineer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#006600"><img width="195" height="81" style="width:2.0333in;height:.8416in" id="Picture_x0020_1" src="cid:image003.png@01D1D214.523096F0" alt="Real-logo-X-195"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-family:"Arial",sans-serif;color:#006600">**Please note my new email – You will now be able to find me at:
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><b><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:#993300">Confidentiality Notice</span></b><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:#993300">:</span><span style="font-family:"Arial Rounded MT Bold",sans-serif;color:green">
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#006600"><o:p> </o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org]
<b>On Behalf Of </b>Chris Mason<br>
<b>Sent:</b> Wednesday, June 29, 2016 2:28 PM<br>
<b>To:</b> Pekka Laine - Photon Solar Power Inc. <pekka@photonsolarpower.com>; RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> Re: [RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Did the original documentation say "dirt on the glass is liable to cause hotpots and invalidate the warranty"? No? Thought not. They can't just make stuff up after the fact.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jun 29, 2016 at 3:16 PM, Pekka Laine - Photon Solar Power Inc. <<a href="mailto:pekka@photonsolarpower.com" target="_blank">pekka@photonsolarpower.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hello wrenches,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Has anyone ever gotten a similar response from Bosch/aleo for a warranty claim on a "hotspot." <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">" <o:p></o:p></p>
<p>Sorry, this is the result. Soiled module glass is the cause, this resulted in current surges and HotSpot on the cell. External influences (shading) is not a part of the aleo product and performance guarantee.<o:p></o:p></p>
<p>We apologize for any inconvenience this may cause to you.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p style="text-align:justify">Mit freundlichen Grüßen / Best regards<br>
<b><br>
</b><br>
Sales Customer Service (SEDE/SCS) <br>
Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt | GERMANY |<a href="http://www.bosch-solarenergy.de/" target="_blank">www.bosch-solarenergy.de</a><br>
Tel. <a href="tel:%2B49%283628%296643-4728" target="_blank">+49(3628)6643-4728</a> | Fax <a href="tel:%2B49%283628%296643-4107" target="_blank">+49(3628)6643-4107</a> <o:p></o:p></p>
<p style="text-align:justify">"<o:p></o:p></p>
<p style="text-align:justify"><span style="font-size:9.0pt">So they are saying the dirt on the glass caused the problem. How convenient....that response can be used to derail every claim. These panels should be designed for ourdoor </span><a href="http://use.th/" target="_blank">use.
Th</a><span style="font-size:9.0pt">at is total bs. So does their product lliterature state dirt is a problem and indicate how often they should be cleaned.</span><o:p></o:p></p>
<p style="text-align:justify">Should we as installers accept this?<o:p></o:p></p>
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<p class="MsoNormal">Pekka Laine<br>
<br>
President<br>
Photon Solar Power Inc.<br>
<a href="http://www.PhotonSolarPower.com" target="_blank">www.PhotonSolarPower.com</a><br>
Cell. <a href="tel:760-556-8170" target="_blank">760-556-8170</a><br>
Toll Free 888-SUN-ACDC <br>
CA Lic. #933648<br>
NABCEP Certified PV Installer # 032611-174<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Chris Mason<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#888888">NABCEP Certified Solar PV Installer™</span><span style="color:#888888"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#222222">Solar Design Engineer</span><span style="color:#888888"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#888888">Generac Generators Industrial technician</span><span style="color:#888888"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888"><o:p> </o:p></span></p>
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<p class="MsoNormal"><a href="http://www.cometenergysystems.com" target="_blank">www.cometsolar.com</a><o:p></o:p></p>
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<p class="MsoNormal">264.235.5670<o:p></o:p></p>
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<p class="MsoNormal">869.662.5670<o:p></o:p></p>
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<p class="MsoNormal">Skype: netconcepts<o:p></o:p></p>
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