[RE-wrenches] K1-Open Fault on SMA SB

[Jason Szumlanski]

It's out of warranty, and I need to make the trip anyway because there are
no SB3300U replacements, so I have to see what's involved to go with a 3000
TL.

​I warned the owner it's probably not going to be a simple fix...​



On Tue, Jun 28, 2016 at 7:00 PM, Corey Shalanski <corey at joule-energy.com>
wrote:

> Jason,
>
> Feedback from SMA is that this issue is the result of a "bad batch" of
> components from one of their suppliers - seems  to be related to one of the
> internal relays. We have fielded no less than a dozen of these error codes,
> and they have always resulted in an RMA. As Gary pointed out you can likely
> arrange for the replacement over the phone and save yourself a trip.
>
> I still believe SMA has some of the most knowledgable and devoted support
> representatives in the industry. Unfortunately, though, I too have noticed
> a sharp uptick in time spent waiting to get ahold of someone whenever I
> call them.
>
> --
> Corey Shalanski
> Joule Solar
> New Orleans, LA
>
>
> Date: Tue, 28 Jun 2016 17:28:27 +0000
>> From: Gary Bassett <Gary at hudsonsolar.com>
>> To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
>> Subject: Re: [RE-wrenches] K1-Open Fault on SMA SB
>>
>> Jason, save the visit and spend the time on the phone with SMA, everyone
>> I?ve been on has resulted in an inverter replacement. SMA has done this
>> over the phone and has not required an onsite visit, unless you do not have
>> the serial #.
>>
>> Gary
>>
>
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