<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">It's out of warranty, and I need to make the trip anyway because there are no SB3300U replacements, so I have to see what's involved to go with a 3000 TL.</div><div class="gmail_extra"><br></div><div class="gmail_extra"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I warned the owner it's probably not going to be a simple fix...</div><br></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"></div><div dir="ltr"><span></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Tue, Jun 28, 2016 at 7:00 PM, Corey Shalanski <span dir="ltr"><<a href="mailto:corey@joule-energy.com" target="_blank">corey@joule-energy.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Jason,</div><div><br></div>Feedback from SMA is that this issue is the result of a "bad batch" of components from one of their suppliers - seems to be related to one of the internal relays. We have fielded no less than a dozen of these error codes, and they have always resulted in an RMA. As Gary pointed out you can likely arrange for the replacement over the phone and save yourself a trip.<div><br></div><div>I still believe SMA has some of the most knowledgable and devoted support representatives in the industry. Unfortunately, though, I too have noticed a sharp uptick in time spent waiting to get ahold of someone whenever I call them.</div><div><br></div><div>--</div><div>Corey Shalanski</div><div>Joule Solar</div><div>New Orleans, LA</div><div><br></div><div><div class="gmail_extra"><br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">Date: Tue, 28 Jun 2016 17:28:27 +0000<br>
From: Gary Bassett <<a href="mailto:Gary@hudsonsolar.com" target="_blank">Gary@hudsonsolar.com</a>><br>
To: RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>><br>
Subject: Re: [RE-wrenches] K1-Open Fault on SMA SB<br>
<br>
Jason, save the visit and spend the time on the phone with SMA, everyone I?ve been on has resulted in an inverter replacement. SMA has done this over the phone and has not required an onsite visit, unless you do not have the serial #.<br>
<br>
Gary<br></blockquote></div></div></div></div>
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