[RE-wrenches] Optics RE reliability

Chris Mason cometenergysystems at gmail.com
Mon May 16 13:16:47 PDT 2016


Our other significant experience has been that the Mate3 will stop drawing
graphs after a few days,  but I don't have the latest firmware add I am
traveling and have not had time.
On May 16, 2016 4:07 PM, "William Miller" <william at millersolar.com> wrote:

> Friends:
>
>
>
> We just installed our first Optics RE systems.  They are both at the same
> location connected to a satellite data system.  In the three weeks these
> two systems have been on line, they have become disconnected several
> times.  The latest time both Mates disconnected but we were able to
> reconnect one by remotely rebooting the router.
>
>
>
> I have invested a lot of money, time and reputation on these systems.  I
> am hoping reliability improves.  I am on a long hold with Outback right now
> in an attempt to trouble shoot. I am guessing the resolution will be a two
> hour drive each way to unplug and plug the Cat5 cable in.
>
>
>
> Ten minutes later:  I received helpful information from Outback tech
> support, as usual. I will be swapping Mates to see if the trouble moves,
> etc.  I will also be setting the auto reboot function.
>
>
>
> Can anyone else suggest how to resolve these issues?
>
>
>
> What experience have the remainder of you had with the Optics RE system?
> Is it reliable for you?
>
>
>
> Thanks in advance,
>
>
>
> William Miller
>
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