[RE-wrenches] Optics RE reliability

[Matt Partymiller]

Our Optics systems spend more time offline than online.  Outback
continually provides good technical support but they are unable to
permanently resolve this connection issue.

Luckily we only have a couple Optics systems but we have been dealing with
this same issue for around a year.  In most instances, upgrading firmware
resolves the issue.  They seem to update that every other week.  Sometimes
upgrading firmware can cause the issue as happened to me Friday.

I have been avoiding selling Optics systems.  Connectivity issues are
still our major issue with almost all monitoring platforms but while
others are starting to get it right, Outback is still having difficulty.

Matt


On Mon, May 16, 2016 3:57 pm, William Miller wrote:
> Friends:
>
>
>
>
> We just installed our first Optics RE systems.  They are both at the same
>  location connected to a satellite data system.  In the three weeks these
> two systems have been on line, they have become disconnected several
> times.  The latest time both Mates disconnected but we were able to
> reconnect one by remotely rebooting the router.
>
>
>
> I have invested a lot of money, time and reputation on these systems.  I
> am hoping reliability improves.  I am on a long hold with Outback right
> now in an attempt to trouble shoot. I am guessing the resolution will be a
> two hour drive each way to unplug and plug the Cat5 cable in.
>
>
>
> Ten minutes later:  I received helpful information from Outback tech
> support, as usual. I will be swapping Mates to see if the trouble moves,
> etc.  I will also be setting the auto reboot function.
>
>
>
> Can anyone else suggest how to resolve these issues?
>
>
>
>
> What experience have the remainder of you had with the Optics RE system?
> Is
> it reliable for you?
>
>
>
> Thanks in advance,
>
>
>
>
> William Miller
>
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Matthew Partymiller
Solar Energy Solutions LLC
(877) 312-7456
matt at solar-energy-solutions.com