[RE-wrenches] Optics RE reliability

Mon May 16 15:24:52 PDT 2016

Yes, by manually disconnecting the power but as mentioned not with the auto reboot with Rev. 15.  

From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of William Miller
Sent: Monday, May 16, 2016 3:06 PM
To: 'RE-wrenches' <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] Optics RE reliability

Gary:

Are you able to reliably re-establish connectivity by rebooting the Mate3?  

I was informed today that the power to the Mate3 is on the Orange/White pair.  I have the ability to control a relay remotely that could open a relay on these leads.  If this will reestablish communications, then this might be a solution.  (The device has a ping function wherein you can program it to ping an IP address and perform a prescribed action if the ping fails after a programmable number of attempts over a programmable time period.)

Thanks,

William

From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Gary Rochlin
Sent: Monday, May 16, 2016 2:37 PM
To: 'RE-wrenches' <re-wrenches at lists.re-wrenches.org <mailto:re-wrenches at lists.re-wrenches.org> >
Subject: Re: [RE-wrenches] Optics RE reliability

We have been having problems with the Mate 3 Optics RE since we installed it at the beginning of 2014.  Ours is a battery backup system for a grid tied install.  We just got off the phone with Outback this morning after upgrading to Rev. 15 two months ago and we are still having the going offline issue.  Currently we have only been able to keep the monitoring running for about half a month and then it needs to be manually rebooted even with the 4-hour reboot function activated.  This morning we went out to the site to replace the original Mate 3 and tech support told us we would lose all historic data on the site - We had to pull off again.  The only saving grace is the solar system is still working as planned providing power to the back-up system we just can’t see the metrics and this is the last thing we expected from Outback when we made the choice to utilize the Radian system instead of the SMA sunny Island.  From what I can tell Outback released their new system without sufficiently beta testing the monitoring and we are all paying for it.  

Gary Rochlin

From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Chris Mason
Sent: Monday, May 16, 2016 1:15 PM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org <mailto:re-wrenches at lists.re-wrenches.org> >
Subject: Re: [RE-wrenches] Optics RE reliability

We have reported to Outback that the Mate3 OpticsRE will stop reporting if the internet goes down for a while. In the Caribbean, we have some outages and the M3 does not handle them well. I think there is an option to reboot the M3 daily,  I would try that. You can be pretty sure it is not a cable failure. 

On May 16, 2016 4:07 PM, "William Miller" <william at millersolar.com <mailto:william at millersolar.com> > wrote:

Friends:

We just installed our first Optics RE systems.  They are both at the same location connected to a satellite data system.  In the three weeks these two systems have been on line, they have become disconnected several times.  The latest time both Mates disconnected but we were able to reconnect one by remotely rebooting the router.

I have invested a lot of money, time and reputation on these systems.  I am hoping reliability improves.  I am on a long hold with Outback right now in an attempt to trouble shoot. I am guessing the resolution will be a two hour drive each way to unplug and plug the Cat5 cable in.

Ten minutes later:  I received helpful information from Outback tech support, as usual. I will be swapping Mates to see if the trouble moves, etc.  I will also be setting the auto reboot function.  

Can anyone else suggest how to resolve these issues?

What experience have the remainder of you had with the Optics RE system?  Is it reliable for you?

Thanks in advance,

William Miller

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