[RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot

[Pekka Laine - Photon Solar Power Inc.]

Hello wrenches,
 
Has anyone ever gotten a similar response from Bosch/aleo for a warranty claim
on a "hotspot." 
 
"

Sorry, this is the result. Soiled module glass is the cause, this resulted in
current surges and HotSpot on the cell. External influences (shading) is not a
part of the aleo product and performance guarantee.

We apologize for any inconvenience this may cause to you.

 

Mit freundlichen Grüßen / Best regards


Sales Customer Service (SEDE/SCS) 
Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt | GERMANY
|<http://www.bosch-solarenergy.de/>
Tel. +49(3628)6643-4728 | Fax +49(3628)6643-4107 

"

So they are saying the dirt on the glass caused the problem.  How
convenient....that response can be used to derail every claim. These panels
should be designed for ourdoor use. Th <http://use.th/> at is total bs. So does
their product lliterature state dirt is a problem and indicate how often they
should be cleaned.

Should we as installers accept this?

Pekka Laine

President
Photon Solar Power Inc.
www.PhotonSolarPower.com
Cell. 760-556-8170
Toll Free 888-SUN-ACDC
CA Lic. #933648
NABCEP Certified PV Installer # 032611-174
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