[RE-wrenches] Outback customer service???

[jay]

HI Larry,

As far as I know, OB only sells refurbished boards ( for out of warranty stuff), which come with a short warranty
You can contact Tom Duffy, he sells new OB boards with come with full warranty.

Its a running joke between Daniel and myself.
I’ve had nothing but problems with magnum,( and I”m done with them especially when I found out that they pay for labor on warranty problems, but nobody from there every mentioned it even though on one project I had like 6 hours into troubleshooting) he’s had almost none.
And I’ve had almost no problems with outback and he’s had a bunch.
Quite odd really.

Jay 

peltz power





> On Dec 15, 2015, at 3:01 PM, Starlight Solar Power Systems <larry at starlightsolar.com> wrote:
> 
> I received a replacement FET board from Outback that I ordered for an out of warranty inverter. They sent me a used/refurbished board dated 2003. I was expecting a new part. Is this normal for Outback?
> 
> Thank you,
> 
> Larry Crutcher
> Starlight Solar Power Systems
> 
> 
>