[RE-wrenches] Outback customer service???

[Drake]

The manuals could be a lot better too. Usually I need a few pages 
from a long manual, and don't benefit from reading pages and pages of 
warnings and basic stuff. Clear and complete indexing could reduce 
the load on tech support.

At 02:54 PM 12/8/2015, you wrote:
>I too have been frustrated with Outback tech support. I have sat on hold
>for as long as 40 minutes before anyone picked up. I have suggested they
>have a "dealers only" line and as any good customer support person would,
>they empathized with me..........One tech actually told me the majority of
>their callers were dealers. I think this speaks to the added problem
>battery based systems and so many new dealers installing them has brought
>to the industry, but I still feel Outback is doing a disservice to us
>all......
>
>
>
> > HI Larry;
> >
> > I second your suggestion that dealers have a separate, expedited contact
> > line that reaches someone with a higher level of expertise.
> > 1) We're repeat customers, and their front line sales team.
> > 2) We're not going to call unless its something trickier to figure out.
> > This has been a long term problem with several of the manufacturers.
> >
> > R.Ray Walters
> > CTO, Solarray, Inc
> > Nabcep Certified PV Installer,
> > Licensed Master Electrician
> > Solar Design Engineer
> > 303 505-8760
> >
> > On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
> >> Jay, Thats just nuts!
> >>
> >> I have long wondered why companies like this don't separate customer
> >> service to "professionals" or "dealers" who are promoting, selling and
> >> installing their products from the "consumers" that bought the product
> >> online and may not have even read the manual. We, the wrenches, should
> >> have our own contact number or person.
> >>
> >> I did receive a voice mail from Outback (thank-you) now I am trying to
> >> reach them again to actually place a parts order.
> >>
> >> Larry
> >>
> >> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com
> >> <mailto:jay.peltz at gmail.com>> wrote:
> >>
> >> tech support is
> >> 360-618-4363
> >>
> >> don't leave a message unless you can wait for a few weeks.
> >>
> >> jay
> >>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems
> >>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
> >>>
> >>> Does anyone know how to reach Outback customer service? I have
> >>> called, waited and left messages and emailed them with no response.
> >>>
> >>> Thank you,
> >>>
> >>> Larry
> >>>
> >>>
> >>
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