[RE-wrenches] Outback customer service???

[penobscotsolar at midmaine.com]

Have to add to this thread that I called them this morning with a minor
issue and they picked up from hold within one minute.

Daryl


> The manuals could be a lot better too. Usually I need a few pages
> from a long manual, and don't benefit from reading pages and pages of
> warnings and basic stuff. Clear and complete indexing could reduce
> the load on tech support.
>
> At 02:54 PM 12/8/2015, you wrote:
>>I too have been frustrated with Outback tech support. I have sat on hold
>>for as long as 40 minutes before anyone picked up. I have suggested they
>>have a "dealers only" line and as any good customer support person would,
>>they empathized with me..........One tech actually told me the majority
>> of
>>their callers were dealers. I think this speaks to the added problem
>>battery based systems and so many new dealers installing them has brought
>>to the industry, but I still feel Outback is doing a disservice to us
>>all......
>>
>>
>>
>> > HI Larry;
>> >
>> > I second your suggestion that dealers have a separate, expedited
>> contact
>> > line that reaches someone with a higher level of expertise.
>> > 1) We're repeat customers, and their front line sales team.
>> > 2) We're not going to call unless its something trickier to figure
>> out.
>> > This has been a long term problem with several of the manufacturers.
>> >
>> > R.Ray Walters
>> > CTO, Solarray, Inc
>> > Nabcep Certified PV Installer,
>> > Licensed Master Electrician
>> > Solar Design Engineer
>> > 303 505-8760
>> >
>> > On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
>> >> Jay, Thats just nuts!
>> >>
>> >> I have long wondered why companies like this don't separate customer
>> >> service to "professionals" or "dealers" who are promoting, selling
>> and
>> >> installing their products from the "consumers" that bought the
>> product
>> >> online and may not have even read the manual. We, the wrenches,
>> should
>> >> have our own contact number or person.
>> >>
>> >> I did receive a voice mail from Outback (thank-you) now I am trying
>> to
>> >> reach them again to actually place a parts order.
>> >>
>> >> Larry
>> >>
>> >> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com
>> >> <mailto:jay.peltz at gmail.com>> wrote:
>> >>
>> >> tech support is
>> >> 360-618-4363
>> >>
>> >> don't leave a message unless you can wait for a few weeks.
>> >>
>> >> jay
>> >>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems
>> >>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
>> >>>
>> >>> Does anyone know how to reach Outback customer service? I have
>> >>> called, waited and left messages and emailed them with no response.
>> >>>
>> >>> Thank you,
>> >>>
>> >>> Larry
>> >>>
>> >>>
>> >>
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