[RE-wrenches] Outback customer service???
Jerry Shafer
jerrysgarage01 at gmail.com
Tue Dec 8 19:23:48 PST 2015
I called outback today and was speaking to a tech after the third ring and
thats also been past experiance.
Jerry
On Dec 8, 2015 3:19 PM, <penobscotsolar at midmaine.com> wrote:
> I talked to David Hamilton (head of technical support) about this almost
> six months ago. I'm not sure why, but things have not changed as of yet.
> Hopefully soon.
>
>
> > I just got off the phone w/ Sandra Herrera, making her aware of this
> > thread. Sandra said she is aware of our frustrations and is working to
> > correct this. While she is relative new at OB she feels that she does
> have
> > their support to develop something that may satisfy our needs regarding a
> > dealer only line. I doubt that this will happen overnight but as she;
> said
> > WE THE INSTALLERS are the most important part of OB. Without us being
> > confident in their support, we the installers, will sell other products.
> > She is open to suggestions and is looking for feed back.. that would be
> > creative feed back folks. Tump
> > On Dec 8, 2015, at 2:56 PM, Dana wrote:
> >
> >> Same here is some one on line from Outback following this? Comment?
> >>
> >>
> ----------------------------------------------------------------------------
> >> Dana Orzel
> >> Great Solar Works, Inc - NABCEP # 051112-136
> >> E - dana at solarwork.com - Web - solarwork.com
> >> O - 970.626.5253 C - 208.721.7003
> >> "Responsible Technologies for Responsible People since 1988"
> >> ï Please consider the environment before printing this email.
> >>
> >>
> >>
> >> -----Original Message-----
> >> From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On
> >> Behalf Of penobscotsolar at midmaine.com
> >> Sent: Tuesday, December 08, 2015 12:54 PM
> >> To: RE-wrenches
> >> Subject: Re: [RE-wrenches] Outback customer service???
> >>
> >> I too have been frustrated with Outback tech support. I have sat on hold
> >> for as long as 40 minutes before anyone picked up. I have suggested they
> >> have a "dealers only" line and as any good customer support person
> >> would, they empathized with me..........One tech actually told me the
> >> majority of their callers were dealers. I think this speaks to the added
> >> problem battery based systems and so many new dealers installing them
> >> has brought to the industry, but I still feel Outback is doing a
> >> disservice to us all......
> >>
> >>
> >>
> >>> HI Larry;
> >>>
> >>> I second your suggestion that dealers have a separate, expedited
> >>> contact line that reaches someone with a higher level of expertise.
> >>> 1) We're repeat customers, and their front line sales team.
> >>> 2) We're not going to call unless its something trickier to figure out.
> >>> This has been a long term problem with several of the manufacturers.
> >>>
> >>> R.Ray Walters
> >>> CTO, Solarray, Inc
> >>> Nabcep Certified PV Installer,
> >>> Licensed Master Electrician
> >>> Solar Design Engineer
> >>> 303 505-8760
> >>>
> >>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
> >>>> Jay, Thats just nuts!
> >>>>
> >>>> I have long wondered why companies like this don’t separate customer
> >>>> service to “professionals†or "dealers†who are promoting,
> >>>> selling
> >>>> and installing their products from the “consumers†that bought the
> >>>> product online and may not have even read the manual. We, the
> >>>> wrenches, should have our own contact number or person.
> >>>>
> >>>> I did receive a voice mail from Outback (thank-you) now I am trying
> >>>> to reach them again to actually place a parts order.
> >>>>
> >>>> Larry
> >>>>
> >>>> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com
> >>>> <mailto:jay.peltz at gmail.com>> wrote:
> >>>>
> >>>> tech support is
> >>>> 360-618-4363
> >>>>
> >>>> don’t leave a message unless you can wait for a few weeks.
> >>>>
> >>>> jay
> >>>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems
> >>>>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
> >>>>>
> >>>>> Does anyone know how to reach Outback customer service? I have
> >>>>> called, waited and left messages and emailed them with no response.
> >>>>>
> >>>>> Thank you,
> >>>>>
> >>>>> Larry
> >>>>>
> >>>>>
> >>>>
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> >
> >> Tump at swnl.net www.SWNL.net
> >> Solarwinds Northernlights
> >> Serving Mid Coast Maine & Northern California
> >> 207-832-7574 Cl. 610-517-8401
> >> Blair "TUMP" May
> >> ******** MAINE'S CHARTER ********
> >> NABCEP "Certified PV Installer"
> >>
> >> ******** MAINE'S CHARTER ********
> >> Trace Xantrex "Certified" Dealer / Installer"
> >>
> >
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