[RE-wrenches] DPW Rack Problems

[Kirpal Khalsa]

Ray....We have had the same problems....But we didn't get offered the $50
for our time and labor.....
We called and complained...it seemed on deaf ears.....
Also....They advertise pre -antiseized bolts on some of their
racking....but it is certainly not so with their top of pole racks.....Some
times the gimble bolts have anti seize and and sometimes not.....lack of
consistency is a head ache....
We are exploring alternatives..

Sunny Regards,
Kirpal Khalsa
NABCEP Certified PV Installation Professional
Oregon Solarworks LLC
www.oregonsolarworks.com
541-218-0201 m
541-299-0402 o

On Tue, Oct 6, 2015 at 1:14 PM, Ray Walters <ray at solarray.com> wrote:

> Greetings All;
>
> I have used DP&W's top of pole racks for 20 years, but I've had my share
> of trouble, too.
> First the lead times are horrible, sometimes pushing 2 months.
> Second, the cost is approaching the cost of the modules, especially for
> high wind ratings.
> Third, they just can't seem to wait till the paint is dry to pack the
> racks.
> Several times I've had to sand and repaint the main strong back, because
> foam, paper, or plastic wrap had stuck to the paint.
> This last time was the worst, and I was offered $50 for my troubles and
> embarrassment in front of the customer.
> They said I should have shipped it back.  How much sense does that make:
> round trip freight shipping, and 2 more weeks lost?
> Here's a page of the manual completely stuck in the paint:
>
>
> Come on DP&W, you guys used to stand by your work.
>
> --
> R.Ray Walters
> CTO, Solarray, Inc
> Nabcep Certified PV Installer,
> Licensed Master Electrician
> Solar Design Engineer303 505-8760
>
>
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