[RE-wrenches] DPW Rack Problems

[Ray Walters]

Greetings All;

I have used DP&W's top of pole racks for 20 years, but I've had my share 
of trouble, too.
First the lead times are horrible, sometimes pushing 2 months.
Second, the cost is approaching the cost of the modules, especially for 
high wind ratings.
Third, they just can't seem to wait till the paint is dry to pack the racks.
Several times I've had to sand and repaint the main strong back, because 
foam, paper, or plastic wrap had stuck to the paint.
This last time was the worst, and I was offered $50 for my troubles and 
embarrassment in front of the customer.
They said I should have shipped it back.  How much sense does that make: 
round trip freight shipping, and 2 more weeks lost?
Here's a page of the manual completely stuck in the paint:


Come on DP&W, you guys used to stand by your work.

-- 
R.Ray Walters
CTO, Solarray, Inc
Nabcep Certified PV Installer,
Licensed Master Electrician
Solar Design Engineer
303 505-8760

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