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Greetings All;<br>
<br>
I have used DP&W's top of pole racks for 20 years, but I've had
my share of trouble, too. <br>
First the lead times are horrible, sometimes pushing 2 months.<br>
Second, the cost is approaching the cost of the modules, especially
for high wind ratings.<br>
Third, they just can't seem to wait till the paint is dry to pack
the racks.<br>
Several times I've had to sand and repaint the main strong back,
because foam, paper, or plastic wrap had stuck to the paint.<br>
This last time was the worst, and I was offered $50 for my troubles
and embarrassment in front of the customer.<br>
They said I should have shipped it back. How much sense does that
make: round trip freight shipping, and 2 more weeks lost?<br>
Here's a page of the manual completely stuck in the paint:<br>
<img src="cid:part1.04020704.06070104@solarray.com" alt=""><br>
<br>
Come on DP&W, you guys used to stand by your work.<br>
<pre class="moz-signature" cols="72">--
R.Ray Walters
CTO, Solarray, Inc
Nabcep Certified PV Installer,
Licensed Master Electrician
Solar Design Engineer
303 505-8760</pre>
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