<div dir="ltr"><div>Ray....We have had the same problems....But we didn't get offered the $50 for our time and labor.....</div><div>We called and complained...it seemed on deaf ears.....</div><div>Also....They advertise pre -antiseized bolts on some of their racking....but it is certainly not so with their top of pole racks.....Some times the gimble bolts have anti seize and and sometimes not.....lack of consistency is a head ache....</div><div>We are exploring alternatives.. </div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr">Sunny Regards,<br>Kirpal Khalsa<br>NABCEP Certified PV Installation Professional<br>Oregon Solarworks LLC<br><a href="http://www.oregonsolarworks.com" target="_blank">www.oregonsolarworks.com</a><br>541-218-0201 m<br>541-299-0402 o</div></div></div></div></div>
<br><div class="gmail_quote">On Tue, Oct 6, 2015 at 1:14 PM, Ray Walters <span dir="ltr"><<a href="mailto:ray@solarray.com" target="_blank">ray@solarray.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
Greetings All;<br>
<br>
I have used DP&W's top of pole racks for 20 years, but I've had
my share of trouble, too. <br>
First the lead times are horrible, sometimes pushing 2 months.<br>
Second, the cost is approaching the cost of the modules, especially
for high wind ratings.<br>
Third, they just can't seem to wait till the paint is dry to pack
the racks.<br>
Several times I've had to sand and repaint the main strong back,
because foam, paper, or plastic wrap had stuck to the paint.<br>
This last time was the worst, and I was offered $50 for my troubles
and embarrassment in front of the customer.<br>
They said I should have shipped it back. How much sense does that
make: round trip freight shipping, and 2 more weeks lost?<br>
Here's a page of the manual completely stuck in the paint:<br>
<img src="cid:part1.04020704.06070104@solarray.com" alt=""><br>
<br>
Come on DP&W, you guys used to stand by your work.<span class="HOEnZb"><font color="#888888"><br>
<pre cols="72">--
R.Ray Walters
CTO, Solarray, Inc
Nabcep Certified PV Installer,
Licensed Master Electrician
Solar Design Engineer
<a href="tel:303%20505-8760" value="+13035058760" target="_blank">303 505-8760</a></pre>
</font></span></div>
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