[RE-wrenches] Manufacturers warranty......

[John]

Hi All,   what sort of policy applies in the U.S. when one has to go out to
replace a product covered under the manufacturer's warranty.  I realize that
this is a historic problem for those in the U.S. but what did it take to
change the manufacturers minds about this.

 

We have a local manufacturer of Grid-tied inverters (Enasolar) that refuses
to pay out for us to go out and replace their inverter under their 5 year
warranty.  Otherwise they are a good company and good manufacturer of
quality product.

 

Their reason they have for that policy is that it is  "because of the
pricing and business model that we have implemented"

 

I have let them know that the next time this might occur, they can go out
themselves and own up to their warranty.

 

Thanks for any advice - cheers,        John Veix, N.Z.

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