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</o:shapelayout></xml><![endif]--></head><body lang=EN-NZ link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi All, what sort of policy applies in the U.S. when one has to go out to replace a product covered under the manufacturer’s warranty. I realize that this is a historic problem for those in the U.S. but what did it take to change the manufacturers minds about this.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have a local manufacturer of Grid-tied inverters (Enasolar) that refuses to pay out for us to go out and replace their inverter under their 5 year warranty. Otherwise they are a good company and good manufacturer of quality product.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Their reason they have for that policy is that it is “because of the pricing and business model that we have implemented”<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have let them know that the next time this might occur, they can go out themselves and own up to their warranty.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks for any advice – cheers, John Veix, N.Z.<o:p></o:p></p></div></body></html>