[RE-wrenches] wrenches] Fronius warranty payment

[john]

Larry,
    I have only replaced a few Fronius inverters, but in those cases, they sent a check without being asked.  

John Blittersdorf
NABCEP Certified Solar PV Installer tm
Central Vermont Solar & Wind LLC
104 River Street
Rutland, VT 05701
 
802-770-8625 Cell
802-747-0577 Office
802-773-0924 Fax
 
Mark Your Calendars for SolarFest 2013 - July 12, 13 & 14, Tinmouth, VT
 
 



-----Original Message-----
From: Bob-O Schultze <bob-o at electronconnection.com>
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Sent: Fri, May 10, 2013 2:30 pm
Subject: Re: [RE-wrenches] Fronius warranty payment


Larry,
nteresting. Might be that whichever tech at Fronius handled your call totally 
ropped the ball. Might be that the squeaky wheel gets the grease. Either way, 
core one for the Wrenches list!  Good deal.
ob-O
On May 9, 2013, at 4:15 PM, Larry Crutcher, Starlight Solar Power Systems wrote:

hat a surprise to receive a phone call from Fronius after 5 months and numerous 
romises to return calls and emails. I'm guessing they got wind of recent 
omplaints on this list. The tech, after making a few more excuses, did say that 
he payment will now be processed. So, in fairness, I am reporting this. 
mmm?….motivated by "public bitching"?
Larry 

n May 7, 2013, at 1:21 PM, "Larry Crutcher, Starlight Solar Power Systems" 
larry at starlightsolar.com> wrote:
Bob-O,
Fronius is not good for reimbursement anymore. While they used to be, Fronius 
as refused to pay for warranty service. Since December, 2012, they have refused 
o reimburse me for an inverter swap that THEY told me to make. The display had 
n intermit ant problem. When I swapped out the display board, it had the same 
ssue. SO THEY shipped out a replacement and asked me to change it out. When 
hey got it back, they claimed that there was no problem found and so far have 
efused to pay.  I made three trips to the site without reimbursement. 
BTW, this is the third time this inverter has had a problem. Fronius….no more 
old by me.
Larry Crutcher
tarlight Solar Power Systems


n May 7, 2013, at 12:14 PM, Bob-O Schultze <bob-o at electronconnection.com> 
rote:
Jason,
'm one of the many installers who still won't touch a micro yet. It's not so 
uch that there were failures early on, it's how companies like Enphase HANDLED 
hem. My understanding is that you basically got a replacement inverter and got 
tuffed for your time and travel. That may have changed a bit by now but I'm 
etting that the reimbursement is still pretty pitiful.
t's the same with most central inverter failures during warranty with the 
xception of Fronius. There are failures to be sure, BUT Fronius' compensation 
or my time and travel is better than any other manufacturer I've heard about. 
ou won't make much money occasionally replacing their failures, but you won't 
et hosed either. And that, fellow Wrenches, is why I use Fronius almost 
xclusively.
ny equipment manu who wants my biz needs to make me whole if/when their product 
ites it during the warranty period. It's bad enough when a product that I 
ecommend to my clients goes belly up. Even though it is the product's fault, 
hat reflects directly back on ME not the manu. If they won't at least 
ompensate me fairly to fix their screw ups, they can just bugger off. 
Bob-O
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