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<div><FONT style="BACKGROUND-COLOR: transparent" face="Arial, Helvetica, sans-serif">Larry,</FONT></div>
<div> I have only replaced a few Fronius inverters, but in those cases, they sent a check without being asked. </div>
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<div>John Blittersdorf</div>
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<div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">-----Original Message-----<br>
From: Bob-O Schultze <bob-o@electronconnection.com><br>
To: RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
Sent: Fri, May 10, 2013 2:30 pm<br>
Subject: Re: [RE-wrenches] Fronius warranty payment<br>
<br>
<div style="BACKGROUND-COLOR: #fff; MARGIN: 0px; FONT-FAMILY: Tahoma, Verdana, Arial, Sans-Serif; COLOR: #000; FONT-SIZE: 12px" id=AOLMsgPart_0_715e6048-c016-45af-afbb-77a6f4a85e94><PRE style="FONT-SIZE: 9pt"><TT>Larry,
Interesting. Might be that whichever tech at Fronius handled your call totally
dropped the ball. Might be that the squeaky wheel gets the grease. Either way,
score one for the Wrenches list! Good deal.
Bob-O
On May 9, 2013, at 4:15 PM, Larry Crutcher, Starlight Solar Power Systems wrote:
What a surprise to receive a phone call from Fronius after 5 months and numerous
promises to return calls and emails. I'm guessing they got wind of recent
complaints on this list. The tech, after making a few more excuses, did say that
the payment will now be processed. So, in fairness, I am reporting this.
Hmmm?….motivated by "public bitching"?
Larry
On May 7, 2013, at 1:21 PM, "Larry Crutcher, Starlight Solar Power Systems"
<<A href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</A>> wrote:
Bob-O,
Fronius is not good for reimbursement anymore. While they used to be, Fronius
has refused to pay for warranty service. Since December, 2012, they have refused
to reimburse me for an inverter swap that THEY told me to make. The display had
an intermit ant problem. When I swapped out the display board, it had the same
issue. SO THEY shipped out a replacement and asked me to change it out. When
they got it back, they claimed that there was no problem found and so far have
refused to pay. I made three trips to the site without reimbursement.
BTW, this is the third time this inverter has had a problem. Fronius….no more
sold by me.
Larry Crutcher
Starlight Solar Power Systems
On May 7, 2013, at 12:14 PM, Bob-O Schultze <<A href="mailto:bob-o@electronconnection.com">bob-o@electronconnection.com</A>>
wrote:
Jason,
I'm one of the many installers who still won't touch a micro yet. It's not so
much that there were failures early on, it's how companies like Enphase HANDLED
them. My understanding is that you basically got a replacement inverter and got
stuffed for your time and travel. That may have changed a bit by now but I'm
betting that the reimbursement is still pretty pitiful.
It's the same with most central inverter failures during warranty with the
exception of Fronius. There are failures to be sure, BUT Fronius' compensation
for my time and travel is better than any other manufacturer I've heard about.
You won't make much money occasionally replacing their failures, but you won't
get hosed either. And that, fellow Wrenches, is why I use Fronius almost
exclusively.
Any equipment manu who wants my biz needs to make me whole if/when their product
bites it during the warranty period. It's bad enough when a product that I
recommend to my clients goes belly up. Even though it is the product's fault,
that reflects directly back on ME not the manu. If they won't at least
compensate me fairly to fix their screw ups, they can just bugger off.
Bob-O
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