[RE-wrenches] BP solar warranty contact etc.

Wed Nov 6 17:59:03 PST 2013

I guess I never followed up. The warranty claim process was a success; just had to take lots of unnecessary pictures. BP paid out a check to replace all the modules even though only half of them failed. Guess they have a crystal ball. Warning: They will not reimburse for labor.

Contact Lini:

Lini 

After Sales Warranty Customer Service Representative

Location: Cantera II, 218N

Tel: 630-821-2287 

Zhang, Lini <Lini.Zhang at bp.com>

Good luck!

Eric Stikes
Owner
SunHarvest
001.530.798.3738 (Cell)

  ----- Original Message ----- 
  From: Allan Sindelar 
  To: RE-wrenches 
  Sent: Wednesday, November 06, 2013 2:59 PM
  Subject: Re: [RE-wrenches] BP solar warranty contact etc.

  Here are a couple of previous Wrenches posts:
  7/30/13:

    I looked up BP Solar and found their Alternatives page:

    http://www.bp.com/sectiongenericarticle.do?categoryId=9025019&contentId=7046515

    Which has this info for warranty claims:

    For customers from Americas (North, Central, South)
    Telephone Number: 1-866-BP-SOLAR and 1-800-891-2163
    Email Address: bpsolarwarranties.us at bp.com

    The 866-BP-Solar number is bunk but the 891-2163 number got me to Nancy and she, being very friendly, put in a warranty claim for me on behalf of my customer. We'll see where it goes from here...

    SunHarvest
  6/10/13:

    Hi Mac,

    Everything is different again.  I just did a claim, and things seemed to work for the client quite well (full replacement).  BP is having the owner call 800 891-2163  to start a claim.  In Colorado the claim went to a 3rd party installer that is handling all the claims.  They came out, did their own evaluation and recommendation to BP.  BP than processed the recommendation, and passed along their judgement.    In our case the client could have modules that BP procured (I think Motech) installed by the 3rd party installer, or a cash buyout.   The new process doesn't seem to bode well for the local installer as far as drumming up work as you are soon cut out of the loop.  I find though that these clients are incredible grateful for looking out for their best interests.   Ultimately, things worked out much easier, as our 3rd part BP reps are great.  If this is the process, for better or worse, it is much easier.

    Jay Pozner

  10/2/12"

>From 10 months ago.  Not sure whether Christine is still there. 

Christine Alinen 
Asset Coordinator 
After Sales/Warranty 
BP Solar 
301-698-4217

Anyone know who is providing warranty support for BP?
Same old problem - shattered glass from overheated J box area
Jeremy Rodriguez

Sent via BlackBerry. Sorry for typos and shorthand!Allan

  Allan Sindelar
  Allan at positiveenergysolar.com
  NABCEP Certified PV Installation Professional
  NABCEP Certified Technical Sales Professional
  New Mexico EE98J Journeyman Electrician
  Founder, Positive Energy, Inc.

  A Certified B CorporationTM
  3209 Richards Lane
  Santa Fe, New Mexico 87507
  505 424-1112 office 780-2738 cell
  www.positiveenergysolar.com

  On 11/6/2013 3:52 PM, Chris Daum wrote:

    Kirk:

    My last warranty contact was Tracy Cox at 301-698-4307, coxt03 at bp.com, but I'm not sure how current that information is.  I've had regular BP/Solarex warranty problems over the years (since 1990 or so), and it's seemed like they were generally slow to respond before they stepped up to the plate.  Thus, they've never been a desirable module to sell, IMO.

    GOOD LUCK.

    Chris Daum
    Oasis Montana Inc.
    406-777-4309
    406-777-0830 fax
    www.oasismontana.com

----------------------------------------------------------------------------

    From: re-wrenches-bounces at lists.re-wrenches.org [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Kirk Herander
    Sent: Wednesday, November 06, 2013 3:33 PM
    To: RE-wrenches
    Subject: [RE-wrenches] BP solar warranty contact etc.

    Hey folks,

    I'm in the middle of re-commissioning properly(megger, curve tracer, etc.) a 45 kw system that I installed using BP SX170B panels in the Spring of 2006. I have found 5 strings so far with 0 Voc, and 2 strings with a good Voc but 0 current when the inverter is operating. I have noticed small brown burn marks on the face of a few panels where the junction box and/or bypass diodes are (haven't looked at every panel yet).

    I understand that these panels are now showing problems elsewhere in the field. If one of you familiar could pass me the present BP warranty contact, that would be great. Also any real-life experience / two-cents worth with your dealings with BP and this problem would help also. Thanks.

    Kirk Herander

    VT Solar, LLC

    dba Vermont Solar Engineering

    NABCEPTM Certified Inaugural Certificant

    NYSERDA-eligible Installer

    VT RE Incentive Program Partner

    802.863.1202

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