<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=ISO-8859-1" http-equiv=Content-Type>
<META name=GENERATOR content="MSHTML 9.00.8112.16514"></HEAD>
<BODY bgColor=#ffffff text=#000000>
<DIV><FONT size=2 face=Arial>I guess I never followed up. The warranty claim
process was a success; just had to take lots of unnecessary pictures. BP paid
out a check to replace all the modules even though only half of them failed.
Guess they have a crystal ball. Warning: They will not reimburse for
labor.</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>Contact Lini:</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Cambria','serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Lini
<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office"
/><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Cambria','serif'; COLOR: #1f497d; FONT-SIZE: 11pt">After
Sales Warranty Customer Service Representative<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Cambria','serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Location:
Cantera II, 218N<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Cambria','serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Tel:
630-821-2287 </SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Cambria','serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Zhang,
Lini <<A
href="mailto:Lini.Zhang@bp.com">Lini.Zhang@bp.com</A>><o:p></o:p></SPAN></P></DIV></FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>Good luck!</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV>Eric Stikes<BR>Owner</DIV>
<DIV>SunHarvest</DIV>
<DIV>001.530.798.3738 (Cell)<BR></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=allan@positiveenergysolar.com
href="mailto:allan@positiveenergysolar.com">Allan Sindelar</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=re-wrenches@lists.re-wrenches.org
href="mailto:re-wrenches@lists.re-wrenches.org">RE-wrenches</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, November 06, 2013 2:59
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [RE-wrenches] BP solar
warranty contact etc.</DIV>
<DIV><BR></DIV>
<DIV class=moz-cite-prefix>Here are a couple of previous Wrenches
posts:<BR>7/30/13:<BR>
<BLOCKQUOTE>
<DIV><SPAN class=grey>I looked up BP Solar and found their Alternatives
page:</SPAN></DIV>
<DIV><SPAN class=grey></SPAN> </DIV>
<DIV><SPAN class=grey><A
href="http://www.bp.com/sectiongenericarticle.do?categoryId=9025019&contentId=7046515">http://www.bp.com/sectiongenericarticle.do?categoryId=9025019&contentId=7046515</A></SPAN></DIV>
<DIV><SPAN class=grey></SPAN> </DIV>
<DIV><SPAN class=grey></SPAN><SPAN class=grey>Which has this info for
warranty claims:</SPAN></DIV>
<DIV><SPAN class=grey></SPAN> </DIV>
<DIV><SPAN class=grey>For customers from Americas (North, Central,
South)<BR>Telephone Number: 1-866-BP-SOLAR and 1-800-891-2163<BR>Email
Address: <A href="mailto:bpsolarwarranties.us@bp.com"
target=_blank>bpsolarwarranties.us@bp.com</A></SPAN></DIV>
<DIV> </DIV>
<DIV>The 866-BP-Solar number is bunk but the 891-2163 number got me to Nancy
and she, being very friendly, put in a warranty claim for me on behalf of my
customer. We'll see where it goes from here...</DIV>
<DIV> </DIV>
<DIV>SunHarvest</DIV></BLOCKQUOTE>6/10/13:<BR>
<BLOCKQUOTE>
<DIV>
<DIV>Hi Mac,<BR><BR></DIV>Everything is different again. I just did a
claim, and things seemed to work for the client quite well (full
replacement). <SPAN>BP</SPAN> is having the owner call <A
href="tel:800%20891-2163" target=_blank value="+18008912163">800
891-2163</A> to start a claim. In Colorado the claim went to a
3rd party installer that is handling all the claims. They came out,
did their own evaluation and recommendation to <SPAN>BP</SPAN>.
<SPAN>BP</SPAN> than processed the recommendation, and passed along their
judgement. In our case the client could have modules that
<SPAN>BP</SPAN> procured (I think <SPAN>Motech</SPAN>) installed by the 3rd
party installer, or a cash buyout. The new process doesn't seem
to bode well for the local installer as far as drumming up work as you are
soon cut out of the loop. I find though that these clients are
incredible grateful for looking out for their best interests.
Ultimately, things worked out much easier, as our 3rd part <SPAN>BP</SPAN>
reps are great. If this is the process, for better or worse, it is
much easier.<BR><BR></DIV>Jay
<SPAN>Poz</SPAN><SPAN>ner</SPAN><BR></BLOCKQUOTE>10/2/12"<BR>
<BLOCKQUOTE><PRE wrap="">>From 10 months ago. Not sure whether Christine is still there.
Christine Alinen
Asset Coordinator
After Sales/Warranty
BP Solar
301-698-4217
Anyone know who is providing warranty support for BP?
Same old problem - shattered glass from overheated J box area
Jeremy Rodriguez
Sent via BlackBerry. Sorry for typos and shorthand!</PRE></BLOCKQUOTE>Allan<BR><BR>
<DIV class=moz-signature>
<META name=ProgId content=Word.Document>
<META name=Generator content="Microsoft Word 11">
<META name=Originator content="Microsoft Word 11"><LINK rel=File-List
href="SignatureNew_files/filelist.xml"><O:SMARTTAGTYPE name="address"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"><O:SMARTTAGTYPE
name="PostalCode"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"><O:SMARTTAGTYPE
name="State"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"><O:SMARTTAGTYPE
name="City"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"><O:SMARTTAGTYPE
name="Street" namespaceuri="urn:schemas-microsoft-com:office:smarttags"><!--[if gte mso 9]><xml>
<o:DocumentProperties>
<o:Author>pe</o:Author>
<o:Template>Normal</o:Template>
<o:LastAuthor>pe</o:LastAuthor>
<o:Revision>6</o:Revision>
<o:TotalTime>2</o:TotalTime>
<o:Created>2013-06-07T19:15:00Z</o:Created>
<o:LastSaved>2013-09-23T20:34:00Z</o:LastSaved>
<o:Pages>1</o:Pages>
<o:Words>69</o:Words>
<o:Characters>394</o:Characters>
<o:Company>pe</o:Company>
<o:Lines>3</o:Lines>
<o:Paragraphs>1</o:Paragraphs>
<o:CharactersWithSpaces>462</o:CharactersWithSpaces>
<o:Version>11.9999</o:Version>
</o:DocumentProperties>
</xml><![endif]--><!--[if gte mso 9]><xml>
<w:WordDocument>
<w:SpellingState>Clean</w:SpellingState>
<w:GrammarState>Clean</w:GrammarState>
<w:ValidateAgainstSchemas/>
<w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
<w:IgnoreMixedContent>false</w:IgnoreMixedContent>
<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
<w:Compatibility>
<w:UseFELayout/>
</w:Compatibility>
<w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel>
</w:WordDocument>
</xml><![endif]--><!--[if gte mso 9]><xml>
<w:LatentStyles DefLockedState="false" LatentStyleCount="156">
</w:LatentStyles>
</xml><![endif]--><!--[if !mso]>
<OBJECT id=ieooui classid=clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D></OBJECT>
<STYLE>st1\:* {
BEHAVIOR: url(#ieooui)
}
</STYLE>
<![endif]-->
<STYLE>
<!--
/* Font Definitions */
@font-face
{font-family:"MS Mincho";
panose-1:2 2 6 9 4 2 5 8 3 4;
mso-font-alt:"\FF2D\FF33 \660E\671D";
mso-font-charset:128;
mso-generic-font-family:modern;
mso-font-pitch:fixed;
mso-font-signature:-1610612033 1757936891 16 0 131231 0;}
@font-face
{font-family:"\@MS Mincho";
panose-1:2 2 6 9 4 2 5 8 3 4;
mso-font-charset:128;
mso-generic-font-family:modern;
mso-font-pitch:fixed;
mso-font-signature:-1610612033 1757936891 16 0 131231 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"MS Mincho";
color:black;}
a:link, span.MsoHyperlink
{color:blue;}
a:visited, span.MsoHyperlinkFollowed
{color:blue;}
span.SpellE
{mso-style-name:"";
mso-spl-e:yes;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
</STYLE>
<!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";
mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
</style>
<![endif]--><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="5122"/>
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1"/>
</o:shapelayout></xml><![endif]-->
<DIV class=Section1>
<P class=MsoNormal><B>Allan <SPAN class=SpellE>Sindelar</SPAN></B><BR><SPAN
style="FONT-SIZE: 10pt"><A
href="mailto:Allan@positiveenergysolar.com"><U><SPAN
style="COLOR: #000099">Allan@positiveenergysolar.com</SPAN></U></A></SPAN><BR><SPAN
style="FONT-SIZE: 10pt">NABCEP Certified PV Installation
Professional<BR>NABCEP Certified Technical Sales Professional<BR>New Mexico
EE98J Journeyman Electrician<BR>Founder, <B>Positive Energy,
Inc.<O:P></O:P></B></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt">A Certified B <SPAN
class=SpellE>Corporation<SUP><SPAN
style="FONT-SIZE: 7.5pt">TM</SPAN></SUP></SPAN><BR><ST1:ADDRESS
w:st="on"><ST1:STREET w:st="on">3209 Richards Lane</ST1:STREET><BR><ST1:CITY
w:st="on">Santa Fe</ST1:CITY>, <ST1:STATE w:st="on">New Mexico</ST1:STATE>
<ST1:POSTALCODE w:st="on">87507</ST1:POSTALCODE></ST1:ADDRESS><BR><B>505
424-1112 office 780-2738 cell</B><BR><A
href="http://www.positiveenergysolar.com/"
target=_blank><U>www.positiveenergysolar.com</U></A><O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt"><SPAN
style="mso-spacerun: yes"></SPAN></SPAN> </P></DIV></O:SMARTTAGTYPE></O:SMARTTAGTYPE></O:SMARTTAGTYPE></O:SMARTTAGTYPE></O:SMARTTAGTYPE></DIV>On
11/6/2013 3:52 PM, Chris Daum wrote:<BR></DIV>
<BLOCKQUOTE cite=mid:B473422D99194950BD3FA4BDC397CB90@OasisChris
type="cite"><META name=GENERATOR content="MSHTML 8.00.6001.19222">
<STYLE>@font-face {
font-family: Calibri;
}
@page WordSection1 {size: 8.5in 11.0in; margin: 1.0in 1.0in 1.0in 1.0in; }
P.MsoNormal {
MARGIN: 0in 0in 0pt; FONT-FAMILY: "Calibri","sans-serif"; FONT-SIZE: 11pt
}
LI.MsoNormal {
MARGIN: 0in 0in 0pt; FONT-FAMILY: "Calibri","sans-serif"; FONT-SIZE: 11pt
}
DIV.MsoNormal {
MARGIN: 0in 0in 0pt; FONT-FAMILY: "Calibri","sans-serif"; FONT-SIZE: 11pt
}
A:link {
COLOR: blue; TEXT-DECORATION: underline; mso-style-priority: 99
}
SPAN.MsoHyperlink {
COLOR: blue; TEXT-DECORATION: underline; mso-style-priority: 99
}
A:visited {
COLOR: purple; TEXT-DECORATION: underline; mso-style-priority: 99
}
SPAN.MsoHyperlinkFollowed {
COLOR: purple; TEXT-DECORATION: underline; mso-style-priority: 99
}
SPAN.EmailStyle17 {
FONT-FAMILY: "Calibri","sans-serif"; COLOR: windowtext; mso-style-type: personal-compose
}
.MsoChpDefault {
FONT-FAMILY: "Calibri","sans-serif"; mso-style-type: export-only
}
DIV.WordSection1 {
page: WordSection1
}
</STYLE>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<DIV dir=ltr align=left><SPAN class=703314822-06112013><FONT color=#0000ff
size=2 face=Arial>Kirk:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=703314822-06112013></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=703314822-06112013><FONT color=#0000ff
size=2 face=Arial>My last warranty contact was Tracy Cox at 301-698-4307, <A
href="mailto:coxt03@bp.com" moz-do-not-send="true">coxt03@bp.com</A>, but
I'm not sure how current that information is. I've had regular
BP/Solarex warranty problems over the years (since 1990 or so), and it's
seemed like they were generally slow to respond before they stepped up to
the plate. Thus, they've never been a desirable module to sell,
IMO.</FONT></SPAN></DIV><SPAN class=703314822-06112013><FONT color=#0000ff
face=Arial>
<DIV dir=ltr align=left><BR><FONT size=2>GOOD LUCK.</FONT></DIV>
<DIV dir=ltr align=left> </DIV></FONT>
<DIV dir=ltr align=left><FONT size=2>Chris Daum<BR>Oasis Montana
Inc.<BR>406-777-4309<BR>406-777-0830 fax<BR><A
class=moz-txt-link-abbreviated
href="http://www.oasismontana.com">www.oasismontana.com</A><BR><SPAN
class=703314822-06112013><FONT color=#0000ff
face=Arial> </FONT></SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT size=2><SPAN
class=703314822-06112013></SPAN></FONT> </DIV>
<DIV dir=ltr align=left>
<HR tabIndex=-1>
</DIV>
<DIV dir=ltr align=left><FONT size=2 face=Tahoma><B>From:</B> <A
class=moz-txt-link-abbreviated
href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</A>
[<A class=moz-txt-link-freetext
href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</A>]
<B>On Behalf Of </B>Kirk Herander<BR><B>Sent:</B> Wednesday, November 06,
2013 3:33 PM<BR><B>To:</B> RE-wrenches<BR><B>Subject:</B> [RE-wrenches] BP
solar warranty contact etc.<BR></FONT><BR></DIV>
<DIV class=WordSection1>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">Hey
folks,<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">I’m in the middle of
re-commissioning properly(megger, curve tracer, etc.) a 45 kw system that I
installed using BP SX170B panels in the Spring of 2006. I have found 5
strings so far with 0 Voc, and 2 strings with a good Voc but 0 current when
the inverter is operating. I have noticed small brown burn marks on the face
of a few panels where the junction box and/or bypass diodes are (haven’t
looked at every panel yet).<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">I understand that these
panels are now showing problems elsewhere in the field. If one of you
familiar could pass me the present BP warranty contact, that would be great.
Also any real-life experience / two-cents worth with your dealings with BP
and this problem would help also. Thanks.<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">Kirk
Herander<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">VT Solar,
LLC<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">dba Vermont Solar
Engineering<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">NABCEP<SUP>TM
</SUP>Certified Inaugural Certificant<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">NYSERDA-eligible
Installer<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-SIZE: 14pt">VT RE Incentive Program
Partner<O:P></O:P></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 14pt">802.863.1202<O:P></O:P></SPAN></P>
<P class=MsoNormal><O:P></O:P></P></DIV><BR>
<FIELDSET class=mimeAttachmentHeader></FIELDSET> <BR><PRE wrap="">_______________________________________________
List sponsored by Home Power magazine
List Address: <A class=moz-txt-link-abbreviated href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</A>
Change email address & settings:
<A class=moz-txt-link-freetext href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</A>
List-Archive: <A class=moz-txt-link-freetext href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</A>
List rules & etiquette:
<A class=moz-txt-link-abbreviated href="http://www.re-wrenches.org/etiquette.htm">www.re-wrenches.org/etiquette.htm</A>
Check out participant bios:
<A class=moz-txt-link-abbreviated href="http://www.members.re-wrenches.org">www.members.re-wrenches.org</A>
</PRE></SPAN></BLOCKQUOTE><BR>
<P>
<HR>
<P></P>_______________________________________________<BR>List sponsored by
Home Power magazine<BR><BR>List Address:
RE-wrenches@lists.re-wrenches.org<BR><BR>Change email address &
settings:<BR>http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<BR><BR>List-Archive:
http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org<BR><BR>List
rules & etiquette:<BR>www.re-wrenches.org/etiquette.htm<BR><BR>Check out
participant
bios:<BR>www.members.re-wrenches.org<BR><BR></BLOCKQUOTE></BODY></HTML>