[RE-wrenches] BP solar warranty contact etc.

Wed Nov 6 18:20:25 PST 2013

The array size and quantity of  "all the modules"?. Thanks.

Kirk Herander

VT Solar, LLC

dba Vermont Solar Engineering

NABCEPTM Certified Inaugural Certificant

NYSERDA-eligible Installer

VT RE Incentive Program Partner

802.863.1202

From: re-wrenches-bounces at lists.re-wrenches.org
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of SunHarvest
Sent: Wednesday, November 06, 2013 8:59 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] BP solar warranty contact etc.

I guess I never followed up. The warranty claim process was a success; just
had to take lots of unnecessary pictures. BP paid out a check to replace all
the modules even though only half of them failed. Guess they have a crystal
ball. Warning: They will not reimburse for labor.

Contact Lini:

Lini 

After Sales Warranty Customer Service Representative

Location: Cantera II, 218N

Tel: 630-821-2287 

Zhang, Lini <Lini.Zhang at bp.com>

Good luck!

Eric Stikes
Owner

SunHarvest

001.530.798.3738 (Cell)

----- Original Message ----- 

From: Allan Sindelar <mailto:allan at positiveenergysolar.com>  

To: RE-wrenches <mailto:re-wrenches at lists.re-wrenches.org>  

Sent: Wednesday, November 06, 2013 2:59 PM

Subject: Re: [RE-wrenches] BP solar warranty contact etc.

Here are a couple of previous Wrenches posts:
7/30/13:

I looked up BP Solar and found their Alternatives page:

http://www.bp.com/sectiongenericarticle.do?categoryId=9025019
<http://www.bp.com/sectiongenericarticle.do?categoryId=9025019&contentId=704
6515> &contentId=7046515

Which has this info for warranty claims:

For customers from Americas (North, Central, South)
Telephone Number: 1-866-BP-SOLAR and 1-800-891-2163
Email Address: bpsolarwarranties.us at bp.com

The 866-BP-Solar number is bunk but the 891-2163 number got me to Nancy and
she, being very friendly, put in a warranty claim for me on behalf of my
customer. We'll see where it goes from here...

SunHarvest

6/10/13:

Hi Mac,

Everything is different again.  I just did a claim, and things seemed to
work for the client quite well (full replacement).  BP is having the owner
call 800 891-2163 <tel:800%20891-2163>   to start a claim.  In Colorado the
claim went to a 3rd party installer that is handling all the claims.  They
came out, did their own evaluation and recommendation to BP.  BP than
processed the recommendation, and passed along their judgement.    In our
case the client could have modules that BP procured (I think Motech)
installed by the 3rd party installer, or a cash buyout.   The new process
doesn't seem to bode well for the local installer as far as drumming up work
as you are soon cut out of the loop.  I find though that these clients are
incredible grateful for looking out for their best interests.   Ultimately,
things worked out much easier, as our 3rd part BP reps are great.  If this
is the process, for better or worse, it is much easier.

Jay Pozner

10/2/12"

>From 10 months ago.  Not sure whether Christine is still there. 

Christine Alinen 
Asset Coordinator 
After Sales/Warranty 
BP Solar 
301-698-4217

Anyone know who is providing warranty support for BP?
Same old problem - shattered glass from overheated J box area
Jeremy Rodriguez

Sent via BlackBerry. Sorry for typos and shorthand!

Allan

Allan Sindelar
 <mailto:Allan at positiveenergysolar.com> Allan at positiveenergysolar.com
NABCEP Certified PV Installation Professional
NABCEP Certified Technical Sales Professional
New Mexico EE98J Journeyman Electrician
Founder, Positive Energy, Inc.

A Certified B CorporationTM
3209 Richards Lane
Santa Fe, New Mexico 87507
505 424-1112 office 780-2738 cell
www.positiveenergysolar.com <http://www.positiveenergysolar.com/> 

On 11/6/2013 3:52 PM, Chris Daum wrote:

Kirk:

My last warranty contact was Tracy Cox at 301-698-4307, coxt03 at bp.com, but
I'm not sure how current that information is.  I've had regular BP/Solarex
warranty problems over the years (since 1990 or so), and it's seemed like
they were generally slow to respond before they stepped up to the plate.
Thus, they've never been a desirable module to sell, IMO.

GOOD LUCK.

Chris Daum
Oasis Montana Inc.
406-777-4309
406-777-0830 fax
www.oasismontana.com

  _____  

From: re-wrenches-bounces at lists.re-wrenches.org
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Kirk
Herander
Sent: Wednesday, November 06, 2013 3:33 PM
To: RE-wrenches
Subject: [RE-wrenches] BP solar warranty contact etc.

Hey folks,

I'm in the middle of re-commissioning properly(megger, curve tracer, etc.) a
45 kw system that I installed using BP SX170B panels in the Spring of 2006.
I have found 5 strings so far with 0 Voc, and 2 strings with a good Voc but
0 current when the inverter is operating. I have noticed small brown burn
marks on the face of a few panels where the junction box and/or bypass
diodes are (haven't looked at every panel yet).

I understand that these panels are now showing problems elsewhere in the
field. If one of you familiar could pass me the present BP warranty contact,
that would be great. Also any real-life experience / two-cents worth with
your dealings with BP and this problem would help also. Thanks.

Kirk Herander

VT Solar, LLC

dba Vermont Solar Engineering

NABCEPTM Certified Inaugural Certificant

NYSERDA-eligible Installer

VT RE Incentive Program Partner

802.863.1202

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