[RE-wrenches] ECO GEN ALERT

[Chris Mason]

they are not going to pay for someone's time that is not a service tech.
I'd be pretty happy just to get the replacement shipped to me.


On Sat, Sep 28, 2013 at 11:26 AM, Larry Crutcher, Starlight Solar Power
Systems <larry at starlightsolar.com> wrote:

> It's good to see this response instead of the all to often "not our fault"
> excuse. Any chance they will pay for your time? Shipping?
>
> Larry Crutcher
>
>
>
>
> On Sep 28, 2013, at 7:22 AM, Drake <drake.chamberlin at redwoodalliance.org>
> wrote:
>
>  Chris,
>
> Generac has stated that the Eco Gen will be replaced.  *Thank you* for
> your help, and for the help of Frank Moreno who you notified of the issue.
>
> Best regards,
>
> Drake
>
>
> Drake Chamberlin
> Athens Electric LLC
> OH License 44810
> CO License 3773
> NABCEP Certified Solar PV Installer
> 740-448-7328
> http://athens-electric.com/
>
>
> At 06:34 PM 9/25/2013, you wrote:
>
> Drake,
> As a Generac service dealer, I brought your generator problem to the
> attention of Generac's managers. They had a couple of comments:
> 1) The activation issue sounds like a misunderstanding. Activation is only
> a data gathering process, I normally do it online (
> https://www.activategen.com/ ). There is no reason why you could not do
> it on behalf of the customer.
> The activation reps do not handle service calls.
>
> 2) The oil hose issue should have resulted in a shutdown which would have
> been simple to remedy. There's no record of generators being damaged by
> this issue. However, if this is what happened, Generac is very good about
> warranty repair and would be very responsive. I would call the nearest
> Generac dealer and let them file a warranty claim. It does not matter that
> the generator was not purchased from the dealer, all dealers are required
> to handle warranty for any generator as they get paid to repair the units.
> Generac will advise the dealer how to proceed. You seem to indicate
> Generac did not want to replace the unit but I also get the feeling no tech
> has looked at the unit yet. You have to follow the process. Generac will
> determine the best course of action once they know the details.
>
> Feel free to pass on any issues you are having resolving this issue. I can
> get the service manager involved if you feel you are not getting adequate
> response but you do need to get a service dealer involved before any
> repairs or replacements can be discussed.
>
> Chris
>
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-- 
Chris Mason
President, Comet Systems Ltd
www.cometenergysystems.com
Cell: 264.235.5670
Skype: netconcepts
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