[RE-wrenches] ECO GEN ALERT

[Drake]

The service tech is going to do the reinstall.

At 02:45 PM 9/28/2013, you wrote:
>they are not going to pay for someone's time that is not a service 
>tech. I'd be pretty happy just to get the replacement shipped to me.
>
>
>On Sat, Sep 28, 2013 at 11:26 AM, Larry Crutcher, Starlight Solar 
>Power Systems 
><<mailto:larry at starlightsolar.com>larry at starlightsolar.com> wrote:
>It's good to see this response instead of the all to often "not our 
>fault" excuse. Any chance they will pay for your time? Shipping?
>
>Larry Crutcher
>
>
>
>
>On Sep 28, 2013, at 7:22 AM, Drake 
><<mailto:drake.chamberlin at redwoodalliance.org>drake.chamberlin at redwoodalliance.org> 
>wrote:
>
>Chris,
>
>Generac has stated that the Eco Gen will be replaced.  Thank you for 
>your help, and for the help of Frank Moreno who you notified of the issue.
>
>Best regards,
>
>Drake
>
>
>Drake Chamberlin
>Athens Electric LLC
>OH License 44810
>CO License 3773
>NABCEP Certified Solar PV Installer
><tel:740-448-7328>740-448-7328
><http://athens-electric.com/>http://athens-electric.com/
>
>
>At 06:34 PM 9/25/2013, you wrote:
>>Drake,
>>As a Generac service dealer, I brought your generator problem to 
>>the attention of Generac's managers. They had a couple of comments:
>>1) The activation issue sounds like a misunderstanding. Activation 
>>is only a data gathering process, I normally do it online ( 
>><https://www.activategen.com/>https://www.activategen.com/ ). There 
>>is no reason why you could not do it on behalf of the customer.
>>The activation reps do not handle service calls.
>>
>>2) The oil hose issue should have resulted in a shutdown which 
>>would have been simple to remedy. There's no record of generators 
>>being damaged by this issue. However, if this is what happened, 
>>Generac is very good about warranty repair and would be very 
>>responsive. I would call the nearest Generac dealer and let them 
>>file a warranty claim. It does not matter that the generator was 
>>not purchased from the dealer, all dealers are required to handle 
>>warranty for any generator as they get paid to repair the units.
>>Generac will advise the dealer how to proceed. You seem to indicate 
>>Generac did not want to replace the unit but I also get the feeling 
>>no tech has looked at the unit yet. You have to follow the process. 
>>Generac will determine the best course of action once they know the details.
>>
>>Feel free to pass on any issues you are having resolving this 
>>issue. I can get the service manager involved if you feel you are 
>>not getting adequate response but you do need to get a service 
>>dealer involved before any repairs or replacements can be discussed.
>>
>>Chris
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>--
>Chris Mason
>President, Comet Systems Ltd
><http://www.cometenergysystems.com>www.cometenergysystems.com
>Cell: 264.235.5670
>Skype: netconcepts
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