<div dir="ltr">they are not going to pay for someone's time that is not a service tech. I'd be pretty happy just to get the replacement shipped to me.</div><div class="gmail_extra"><br><br><div class="gmail_quote">
On Sat, Sep 28, 2013 at 11:26 AM, Larry Crutcher, Starlight Solar Power Systems <span dir="ltr"><<a href="mailto:larry@starlightsolar.com" target="_blank">larry@starlightsolar.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">It's good to see this response instead of the all to often "not our fault" excuse. Any chance they will pay for your time? Shipping?<span class="HOEnZb"><font color="#888888"><div>
<br>Larry Crutcher<br><div><br><br><br></div>
</div>
<br></font></span><div><div><div class="h5"><div>On Sep 28, 2013, at 7:22 AM, Drake <<a href="mailto:drake.chamberlin@redwoodalliance.org" target="_blank">drake.chamberlin@redwoodalliance.org</a>> wrote:</div><br>
<div>
Chris,<br><br>
Generac has stated that the Eco Gen will be replaced. <u>Thank
you</u> for your help, and for the help of Frank Moreno who you notified
of the issue. <br><br>
Best regards,<br><br>
Drake <br><br>
<br>
<a name="141652dfb19e1537_14150648a96d55ee__MailAutoSig"></a>Drake Chamberlin<br>
Athens Electric LLC<br>
OH License 44810<br>
CO License 3773<br>
NABCEP Certified Solar PV Installer<br>
<a href="tel:740-448-7328" target="_blank">740-448-7328</a><br>
<a href="http://athens-electric.com/" target="_blank">http://athens-electric.com/</a>
<br><br>
<br>
At 06:34 PM 9/25/2013, you wrote:<br>
<blockquote type="cite">Drake,<br>
As a Generac service dealer, I brought your generator problem to the
attention of Generac's managers. They had a couple of comments:<br>
1) The activation issue sounds like a misunderstanding. Activation is
only a data gathering process, I normally do it online (
<a href="https://www.activategen.com/" target="_blank">https://www.activategen.com/</a>
). There is no reason why you could not do it on behalf of the
customer.<br>
The activation reps do not handle service calls.<br><br>
2) The oil hose issue should have resulted in a shutdown which would have
been simple to remedy. There's no record of generators being damaged by
this issue. However, if this is what happened, Generac is very good about
warranty repair and would be very responsive. I would call the nearest
Generac dealer and let them file a warranty claim. It does not matter
that the generator was not purchased from the dealer, all dealers are
required to handle warranty for any generator as they get paid to repair
the units.<br>
Generac will advise the dealer how to proceed. You seem to indicate
Generac did not want to replace the unit but I also get the feeling no
tech has looked at the unit yet. You have to follow the process. Generac
will determine the best course of action once they know the
details.<br><br>
Feel free to pass on any issues you are having resolving this issue. I
can get the service manager involved if you feel you are not getting
adequate response but you do need to get a service dealer involved before
any repairs or replacements can be discussed.<br><br>
Chris<br><br>
</blockquote></div></div></div><div class="im">
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