[RE-wrenches] Kyocera warranty warning

[Larry Crutcher, Starlight Solar Power Systems]

Wrenches,

Kyocera has contacted us and reversed their decision. My correspondence with them still leaves one wondering when they will no longer take care of this massive manufacturing failure. The reply from them was, "...we will handle warranties per the warranty that applies at that time."  Since these failures are clearly a manufacturers defect, the 1 year warranty has long expired. I requested a clarification as to  the oblique response but have not sent a reply.

We had two more defective 120's come in today and called to see if they will take care of these. We were told that these should be covered by Kyocera. Without a concrete answer, one can only hope.

Larry Crutcher
Starlight Solar Power Systems
(928) 342-9103


On Feb 29, 2012, at 1:54 PM, Tom Duffy wrote:

This is why we quit selling Kyocera… all the same failures and… a lot of crap around the warranty
 
Kind regards  
Tom Duffy

 
From: re-wrenches-bounces at lists.re-wrenches.org [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Larry Crutcher, Starlight Solar Power Systems
Sent: Wednesday, February 29, 2012 10:36 AM
To: RE-wrenches
Subject: Re: [RE-wrenches] Kyocera warranty warning
 
The letter from Kyocera states that it was declined due to the age of the module. The customer had two identical age modules, both bough on the same day. Both failed. One was replaced by Kyocera on Jan. 7, 2011. The other one failed in October, 2011 and we applied for warranty replacement on Dec. 26, 2011 when the customer arrived in Yuma.
 
I can understand a limited warranty under normal circumstances but this is abnormal since tens of thousands of these Kyocera120's have failed due to a manufacturing flaw and more are failing every day.

Larry Crutcher
Starlight Solar Power Systems
(928) 342-9103
 
 
On Feb 28, 2012, at 7:22 PM, Christopher Warfel wrote:

What was their reason for refusal?


------- Original Message ------- On 2/28/2012 11:29 PM Larry Crutcher, Starlight Solar Power Systems wrote:
Wrenches, 
 
Kyocera has refused to warranty one of their defective solar modules. Until today, they were replacing their defective 120 watt and 80 watt solar modules made in 1999, 2000, 2001 and 2002, with remanufactured units. 
 
The PV modules manufactured during the dates listed are failing in very large numbers. A poorly soldered connection will open reducing the Voc to about 10 volts. We have exchanged many of these modules without any problems. Today they have declined to replace a 120 even though it was their faulty manufacturing that caused the problem. A SAD day indeed.

Larry Crutcher
Starlight Solar Power Systems
(928) 342-9103



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