<html><head><base href="x-msg://36/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Wrenches,<div><br><div>Kyocera has contacted us and reversed their decision. My correspondence with them still leaves one wondering when they will no longer take care of this massive manufacturing failure. The reply from them was, "...<span class="Apple-style-span" style="color: rgb(31, 73, 125); font-family: Calibri, sans-serif; font-size: 15px; ">we will handle warranties per the warranty that applies at that time." </span><span class="Apple-style-span" style="color: rgb(1, 1, 1); font-family: Calibri, sans-serif; font-size: 15px; ">Since these failures are clearly a manufacturers defect, the 1 year warranty has long expired. I requested a clarification as to the oblique response but have not sent a reply.</span><div><span class="Apple-style-span" style="font-family: Calibri, sans-serif; font-size: 15px; "><br></span></div><div><span class="Apple-style-span" style="font-family: Calibri, sans-serif; font-size: 15px; ">We had two more defective 120's come in today and called to see if they will take care of these. We were told that these should be covered by Kyocera. Without a concrete answer, one can only hope.</span><div><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><br class="Apple-interchange-newline">Larry Crutcher</div><div>Starlight Solar Power Systems</div></div></span></span><div>(928) 342-9103</div><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><u><br></u></div></div></span></span></span>
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<br><div><div>On Feb 29, 2012, at 1:54 PM, Tom Duffy wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="font-style: normal; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'Arial Rounded MT Bold', sans-serif; color: black; ">This is why we quit selling Kyocera… all the same failures and… a lot of crap around the warranty<o:p></o:p></span></div><div style="font-style: normal; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'Arial Rounded MT Bold', sans-serif; color: black; "><o:p> </o:p></span></div><div style="font-size: medium; "><div style="font-style: normal; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'Arial Rounded MT Bold', sans-serif; color: black; ">Kind regards <o:p></o:p></span></div><div style="font-style: normal; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-family: 'Arial Rounded MT Bold', sans-serif; color: green; ">Tom Duffy</span><span style="color: black; "><o:p></o:p></span></b></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; "><font class="Apple-style-span" color="#99cc00" face="'Arial Rounded MT Bold', sans-serif"><i><br></i></font></div></div><div style="font-style: normal; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'Arial Rounded MT Bold', sans-serif; color: black; "><o:p> </o:p></span></div><div style="font-size: medium; font-family: Helvetica; font-style: normal; "><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" style="color: blue; text-decoration: underline; ">re-wrenches-bounces@lists.re-wrenches.org</a><span class="Apple-converted-space"> </span>[mailto:re-wrenches-bounces@lists.re-wrenches.org]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Larry Crutcher, Starlight Solar Power Systems<br><b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, February 29, 2012 10:36 AM<br><b>To:</b><span class="Apple-converted-space"> </span>RE-wrenches<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [RE-wrenches] Kyocera warranty warning<o:p></o:p></span></div></div></div><div style="font-style: normal; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="font-style: normal; margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">The letter from Kyocera states that it was declined due to the age of the module. The customer had two identical age modules, both bough on the same day. Both failed. One was replaced by Kyocera on Jan. 7, 2011. The other one failed in October, 2011 and we applied for warranty replacement on Dec. 26, 2011 when the customer arrived in Yuma.<o:p></o:p></div><div style="font-size: medium; font-family: Helvetica; font-style: normal; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div style="font-style: normal; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I can understand a limited warranty under normal circumstances but this is abnormal since tens of thousands of these Kyocera120's have failed due to a manufacturing flaw and more are failing every day.<o:p></o:p></div><div><div style="font-family: Helvetica; font-size: medium; "><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; color: black; "><br>Larry Crutcher<o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; color: black; ">Starlight Solar Power Systems<o:p></o:p></span></div></div></div><div style="font-family: Helvetica; font-size: medium; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; color: black; ">(928) 342-9103<o:p></o:p></span></div></div><div><div style="font-family: Helvetica; font-size: medium; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; color: black; "><o:p> </o:p></span></div></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="font-family: Helvetica; font-size: medium; "><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Feb 28, 2012, at 7:22 PM, Christopher Warfel wrote:<o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br>What was their reason for refusal?<br><br><br>------- Original Message ------- On 2/28/2012 11:29 PM Larry Crutcher, Starlight Solar Power Systems wrote:<br>Wrenches, <o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Kyocera has refused to warranty one of their defective solar modules. Until today, they were replacing their defective 120 watt and 80 watt solar modules made in 1999, 2000, 2001 and 2002, with remanufactured units. <o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">The PV modules manufactured during the dates listed are failing in very large numbers. A poorly soldered connection will open reducing the Voc to about 10 volts. We have exchanged many of these modules without any problems. Today they have declined to replace a 120 even though it was their faulty manufacturing that caused the problem. A SAD day indeed.<o:p></o:p></div><div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br>Larry Crutcher<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Starlight Solar Power Systems<o:p></o:p></div></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">(928) 342-9103<o:p></o:p></div></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br></div></div></div></div><br></div></span></div><br></div></div></div></div></body></html>