[RE-wrenches] Enphase warranties

[Nick Soleil]

    I bet if you don't push the issue, they will cover the warranty.  If the 
inverter is truly failed, I  am sure that you won't have an issue.  But since 
they are so reliable, that probably won't happen anyway.  However, if you were 
to install them in an ''off-grid" application, you can't expect them to 
guarantee the performance, which is what a 'written' guarantee implies.  I bet 
SMA won't provide a written guarantee that they will perform when coupled to an 
FX inverter, either.
    

 Nick Soleil
Project Manager
Advanced Alternative Energy Solutions, LLC
PO Box 657
Petaluma, CA 94953
Cell:   707-321-2937
Office: 707-789-9537
Fax:    707-769-9037




________________________________
From: Mark Frye <markf at berkeleysolar.com>
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Sent: Fri, October 29, 2010 12:15:52 PM
Subject: Re: [RE-wrenches] Enphase warranties

 
Funny,
 
Because I got off the phone with Ehphase customer  service the other day and 
they told me that they would not warranty their  inverter in any "off-grid" 
application.  My inquiry was in the context of  putting them under the back 
generator with a isolation switch in a grid-tie with  back generator situation. 
Of course I push the question up past first tier  support to the supervisor.
 
I bet that if you ask them to put it in writing they  will decline.
 
Mark Frye 
Berkeley Solar Electric Systems 
303 Redbud Way 
Nevada City,  CA  95959 
(530)  401-8024 
www.berkeleysolar.com  
 


________________________________
 From: re-wrenches-bounces at lists.re-wrenches.org  
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Nick  Soleil
Sent: Friday, October 29, 2010 12:03 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] Enphase  warranties


Hi  Drake:
    I just spoke with Enphase customer service about  interconnecting the 
Enphase to a battery inverters back up load center, and they  will not void the 
warranty for this.  They only void the warranty for  physically altering the 
inverters, like changing the connector types.   (OOPS, I am guilty of that one.)

 Nick Soleil
Project Manager
Advanced Alternative Energy  Solutions, LLC
PO Box 657
Petaluma, CA 94953
Cell:  707-321-2937
Office: 707-789-9537
Fax: 707-769-9037


      
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