[RE-wrenches] XW6048 parts problem

[Wind-sun.com]

Unfortunately, Xantrex has been rather infamous for their tech support for years. I thought things might get better when they got taken over by Schneider, but instead things seem to have gotten worse.

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Northern Arizona Wind & Sun - Electricity From The Sun Since 1979
Solar Discussion Forum: http://www.wind-sun.com/ForumVB/
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  ----- Original Message ----- 
  From: toddcory at finestplanet.com 
  To: RE-wrenches 
  Sent: Sunday, September 20, 2009 7:46 PM
  Subject: Re: [RE-wrenches] XW6048 parts problem


  After swearing off brand X I did a XW system this last spring. The customer needed two AC inputs and unfortunately the GVFX topology still only has one. On the single occasion I called Xantrex to ask how to raise the sell (grid support) voltage the "tech support" person told me to do what I already had done and hadn't worked. When I asked for other suggestions he said he had none. The issue is still unresolved. I was unimpressed and expect far better from tech support then this. 

  Todd

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