Poor PV Manufacturers' Customer Support [RE-wrenches]

[Joel Davidson]

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Jeff,

The "urge to converge" is human nature (John Locke) and has definitely come 
to the PV industry (see Rogol's commentary in June 2008 Photon 
International). I think an installers trade association is part of that 
urge, but I also think that PV manufacturer oversight is a single issue that 
will happen faster if an existing organization and a CPUC champion pushed 
for it. What organization? Who is the CPUC champion?

Joel Davidson

----- Original Message ----- 
From: "Jeff Yago" <jryago at netscape.com>
To: <RE-wrenches at topica.com>
Sent: Monday, June 23, 2008 6:17 PM
Subject: Re: Poor PV Manufacturers' Customer Support [RE-wrenches]


>
> Is there a remedy to this poor customer service problem or is this just
> a condition that resellers must accept until the supply/demand situation
> switches in favor of the customer?
>
> Joel Davidson
>
> - - - - - -
>
> Joel,
> Yes there is a remedy for us facing these type issues. We band together
> and form an installers trade association having a very public monthly
> newsletter making public those modules, manufacturers, or code issues
> that are un-fair or un-realistic! We base cost on dues and accept no
> advertising from manufacturers, and there will be no conflict of
> interest.
>
> Jeff Yago


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