Kyocera [RE-wrenches]

[Joel Davidson]

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Often Japanese companies do not communicate well with their foreign 
divisions. At least two other factors come into play. Japanese companies use 
the consensus process for strategic decision making which allows for 
tactical decision making while consensus is being built. However, foreign 
divisions are not included in the consensus process so they end up 
"following orders." Because consensus building is made in secrecy, foreign 
divisions are usually reactive. Few Japanese companies inspire loyalty 
within their foreign divisions because they often have a "bamboo curtain," 
different language, culture, and alphabet that fundamentally blocks 
communications and a "bamboo ceiling" that blocks foreigners from promotion 
to top management. Likewise, Chinese, German, US, and other companies have 
unique cultural characteristics which are important to understand when doing 
business with them. Finally, not all Japanese, Chinese, Germans, Americans, 
etc. behave as you might expect, but their companies can often be 
stereotypical resulting in split personalities that can confuse your 
business decisions. The best advice is nothing new - judge a person and a 
company by their actions, not their words.

----- Original Message ----- 
From: "Warren Lauzon" <windsun at wind-sun.com>
To: <RE-wrenches at topica.com>
Sent: Friday, June 20, 2008 7:27 AM
Subject: Re: Kyocera [RE-wrenches]


>
> As you noted, our problems have not been with the panels, but as you 
> stated. Panels promised, not delivered. Panels sold out, so we sub another 
> brand, next week the panels (that we "could not get for 3 months") show up 
> in warehouse parking lot.
>
> One problem right now with Kyocera seems to be that they have two 
> divisions selling solar, and neither one talks to the other. So one 
> division sells all the panels, but neglects to tell anyone...
>
> ..................................................................................................
> Northern Arizona Wind & Sun - Electricity From The Sun
> ..................................................................................................
>
> ----- Original Message ----- 
> From: "Peter Duchon" <info at asappower.com>
> To: <RE-wrenches at topica.com>
> Sent: Thursday, June 19, 2008 1:36 PM
> Subject: RE: Kyocera [RE-wrenches]
>
>
>>
>>
>> Yep, just now.
>>
>> My complaints run the gamut of distributor level errata.  Typifying the
>> decline, seemingly still in progress, an especially stupid series of
>> customer service, ordering, and delivery errors occurred recently with 
>> our
>> company's oldest direct manufacturer relationship, at each level of the
>> organization, top down execs/regional/accounting to shipping/warehouse 
>> and
>> last but not least, the formerly-known-as-consistent Industrial Division.
>> It's sad really.
>>
>
>
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> 


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