warranty issues [RE-wrenches]

[Allan Sindelar]

William,
In New Mexico we haven't been forced to adopt a state's warranty, so we have
our own. We post it on our website, so it's out in the open. It has not been
reviewed by an attorney:
"Our installation work is generally guaranteed for two years, including
materials, labor and travel. On jobs that are farther than one hour's travel
from our shop in Santa Fe, we exclude travel and shipping costs from our
warranty provisions. We will cover labor, but not travel or shipping, on any
warranted product failures during this period as well.

This warranty policy applies only to systems and equipment both sold and
installed by us. It does not cover lightning, fire, or any other damage
beyond our control. It excludes any existing equipment, wiring, or
circumstances related to prior work done by others, and consequential damage
to equipment that may occur in the course any work performed."

It has worked well so far.

Allan at Positive Energy



----- Original Message ----- 
From: "William Miller" <wrmiller at charter.net>
To: <RE-wrenches at topica.com>
Sent: Wednesday, June 06, 2007 7:45 AM
Subject: Re: warranty issues [RE-wrenches]


>
> Geoff:
>
> In the early days of the California rebate program, I wrote my own
> warranty.  Before long, the state rejected my working and required I tow
> the line and use the standard form.  I could live with that, but now one
> major inverter manufacturer has chosen to blow me off as far as
> reimbursement for trips to remove and replace inverters.  This frosts my
> ass, as you can well imagine.
>
> Those of us who have to be the face behind the warranty, but we need some
> compensation when a problem occurs that is not our fault.  I was hoping
> others on this list would share my concern and posted here looking for
> feedback.  Having received only one reply I can only assume that the other
> installers have not had my experience (yet) of don't realize what they are
> in for when the time occurs.
>
>
> William
>
> At 07:14 AM 6/6/2007, you wrote:
>
> >We have been left hanging too many times as customers' expectation meet
with
> >manufacturer warranties' fine print ("yes the part replacement is covered
> >but not our two trips to replace it...").  We now are making our own fine
> >print... then putting it is plain-speak and bold so we are all on the
same
> >page.  We offer a 100% warranty on any faulty workmanship on our part, no
> >questions asked... but component failures that are not our fault get the
> >service rate, including drive time.
> >
> >What are the rest of you wrenches doing?
> >
> >For a brighter energy future,
> >
> >Geoff Greenfield
>
>
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