warranty issues [RE-wrenches]

[William Miller]

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Geoff:

In the early days of the California rebate program, I wrote my own 
warranty.  Before long, the state rejected my working and required I tow 
the line and use the standard form.  I could live with that, but now one 
major inverter manufacturer has chosen to blow me off as far as 
reimbursement for trips to remove and replace inverters.  This frosts my 
ass, as you can well imagine.

Those of us who have to be the face behind the warranty, but we need some 
compensation when a problem occurs that is not our fault.  I was hoping 
others on this list would share my concern and posted here looking for 
feedback.  Having received only one reply I can only assume that the other 
installers have not had my experience (yet) of don't realize what they are 
in for when the time occurs.


William

At 07:14 AM 6/6/2007, you wrote:

>We have been left hanging too many times as customers' expectation meet with
>manufacturer warranties' fine print ("yes the part replacement is covered
>but not our two trips to replace it...").  We now are making our own fine
>print... then putting it is plain-speak and bold so we are all on the same
>page.  We offer a 100% warranty on any faulty workmanship on our part, no
>questions asked... but component failures that are not our fault get the
>service rate, including drive time.
>
>What are the rest of you wrenches doing?
>
>For a brighter energy future,
>
>Geoff Greenfield


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