warranty issues [RE-wrenches]

Geoff Greenfield Geoff at Third-Sun.Com
Wed Jun 6 07:14:15 PDT 2007


Does the CEC 10 year warranty req. spell out what and how etc etc?  If so -
can someone point me to it?  In OH we have a 2-yr req. with no fine print...
the fine print is where it's at... I could give you a 100 year warranty with
fine print that will keep Marco behind a desk and out of the hammock - but I
wouldn't be proud of it and it wouldn't buy me long term customers...

We have been left hanging too many times as customers' expectation meet with
manufacturer warranties' fine print ("yes the part replacement is covered
but not our two trips to replace it...").  We now are making our own fine
print... then putting it is plain-speak and bold so we are all on the same
page.  We offer a 100% warranty on any faulty workmanship on our part, no
questions asked... but component failures that are not our fault get the
service rate, including drive time.

What are the rest of you wrenches doing? 

For a brighter energy future,

Geoff Greenfield
President
Third Sun Solar & Wind Power Ltd.
340 West State street, Unit 25
Athens, Ohio 45701
(740) 597-3111   fax: (740)597-1548
www.third-sun.com

Clean Energy - Expertly Installed


-----Original Message-----
From: RE-wrenches at topica.com [mailto:RE-wrenches at topica.com] 
Sent: Wednesday, June 06, 2007 7:03 AM
To: RE-wrenches at topica.com
Subject: Digest for RE-wrenches at topica.com, issue 2429

-- Topica Digest --
	
	warranty issues
	By marco at pvthawaii.com
	
	Re: warranty issues
	By jay at asis.com
	
	RE: warranty issues
	By marco at pvthawaii.com

------------------------------------------------------------

Date: Tue, 5 Jun 2007 11:45:40 -1000
From: "Marco" <marco at pvthawaii.com>
Subject: warranty issues



With the California Solar Initiative requiring bumper-to-bumper 10-year
warranties from the PV system provider, what are you CA. wrenches doing to
calculate the cost of that warranty?  That is, what are you charging your
customers to cover your popos for being on the hook for ten years?  Warranty
issues are a huge unknown in my opinion as more and more PV systems go in
across our land.  I mean, what if our inverter and module manufacturer
friends decide to play hardball with this or that type of warranty claim?
That means that the integrator is ultimately responsible, right?  I don't
know about you all, but even five-year warranties scare me and a ten-year
warranty makes want to head to beach and hang in hammock....

Thanks,
Marco

Marco Mangelsdorf, Ph.D., President  
Electrical Contractor License C-26351 
69 Railroad Avenue, Suite A-7 
Hilo, Hawaii 96720 USA 
(808) 969-3281, fax 934-7462


 

 

 

 

 

 

 





------------------------------

Date: Tue, 5 Jun 2007 18:13:26 -0700
From: jay peltz <jay at asis.com>
Subject: Re: warranty issues [RE-wrenches]



Hi Marco,

I'm curious about how you install a battery based system with a 10 yr  
warranty?

jay

peltz power
On Jun 5, 2007, at 2:45 PM, Marco Mangelsdorf wrote:

>
> With the California Solar Initiative requiring bumper-to-bumper 10- 
> year
> warranties from the PV system provider, what are you CA. wrenches  
> doing to
> calculate the cost of that warranty?  That is, what are you  
> charging your
> customers to cover your popos for being on the hook for ten years?   
> Warranty
> issues are a huge unknown in my opinion as more and more PV systems  
> go in
> across our land.  I mean, what if our inverter and module manufacturer
> friends decide to play hardball with this or that type of warranty  
> claim?
> That means that the integrator is ultimately responsible, right?  I  
> don't
> know about you all, but even five-year warranties scare me and a  
> ten-year
> warranty makes want to head to beach and hang in hammock....
>
> Thanks,
> Marco
>
> Marco Mangelsdorf, Ph.D., President
> Electrical Contractor License C-26351
> 69 Railroad Avenue, Suite A-7
> Hilo, Hawaii 96720 USA
> (808) 969-3281, fax 934-7462
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> - - - -
> Hosted by Home Power magazine
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> To send a message: RE-wrenches at topica.com
>
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>
>
>



------------------------------

Date: Tue, 5 Jun 2007 14:46:35 -1000
From: "Marco" <marco at pvthawaii.com>
Subject: RE: warranty issues [RE-wrenches]



Jay,

I wouldn't give a 10-year warranty for any battery-based system.  Even
though there's no system warranty requirement out here in Hawai'i--as we
don't have any kind of buydown program--I'm being asked to provide a 10-year
warranty for the three-phase commercial PV systems we're doing and am trying
to get a better handle on the costs/risks incurred with such a long
warranty.

Cheers,
marco
Hi Marco,

I'm curious about how you install a battery based system with a 10 yr
warranty?

jay

peltz power
On Jun 5, 2007, at 2:45 PM, Marco Mangelsdorf wrote:

>
> With the California Solar Initiative requiring bumper-to-bumper 10- 
> year warranties from the PV system provider, what are you CA. wrenches 
> doing to calculate the cost of that warranty?  That is, what are you 
> charging your
> customers to cover your popos for being on the hook for ten years?   
> Warranty
> issues are a huge unknown in my opinion as more and more PV systems go 
> in across our land.  I mean, what if our inverter and module 
> manufacturer friends decide to play hardball with this or that type of 
> warranty claim?
> That means that the integrator is ultimately responsible, right?  I 
> don't know about you all, but even five-year warranties scare me and a 
> ten-year warranty makes want to head to beach and hang in hammock....
>
> Thanks,
> Marco
>
> Marco Mangelsdorf, Ph.D., President
> Electrical Contractor License C-26351
> 69 Railroad Avenue, Suite A-7
> Hilo, Hawaii 96720 USA
> (808) 969-3281, fax 934-7462




------------------------------



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