Reimbursement [RE-wrenches]

[Todd Cory, Mt. Shasta Energy Services]

One of the things I value about the wrench list is that it is a place 
for us to share information like this. Word needs to be spread about 
manufacturers that do not appreciate the wrenches in the field when they 
do not "make good" beta testing products on their customers. RE wrenches 
are a special case, as many of of our jobs are far away and require long 
distance travel to service issues that arise. I feel it is totally 
appropriate to spread the word about these companies that foolishly put 
short term profits over long term corporate sustainability.

If someone treated me like this company has treated you, I would not 
only never buy from them again, but also spread the word far and wide to 
cause them to be publicly embarrassed and hopefully lose enough business 
to rethink their short sighted, bean counting strategy.

Sure every company has design failures that from time to time fall on 
our backs... but how they deal with that is the issue. The best field 
support I have ever received was from Array Technology. In the early 
days they had lots of problems with the tracker electronics, but they 
were working hard to resolve them (and did!) and made good on every 
issue I had.

Todd





William Miller wrote:
> 
> Friends:
> 
> I am wondering what success any of you have had getting reimbursed for 
> your 
> labor in troubleshooting, removing and replacing defective inverters and 
> 
> modules that are under factory warranty.  I'd like to take a poll to see 
> 
> what your successes and failures are and what your level of satisfaction 
> is 
> with the mainstream inverter/PV manufacturers.  Also, what failure rate 
> are 
> you having with inverters and modules?
> 
> The reason I am asking is because I have had a miserable time collecting 
> 
> from a major manufacturer.  I am not going to mention their name because 
> I 
> am strongly considering suing them.  If you want to avoid mentioning 
> names, 
> please feel free to contact me off-line.
> 
> If the rest of you have been treated like I have been, no return to 
> phone 
> calls, etc., it is a rotten shame.  If we are all having similar 
> problems, 
> I'd like to brainstorm how we can bring pressure to bear on 
> manufacturers 
> to compensate fairly.
> 
> I have refused to join any of the manufacturer's "Solar Clubs" because, 
> as 
> I see it, you are agreeing to substandard compensation.  For example, I 
> have been offered $100 per first trip and $25 per subsequent trips to 
> remove and replace brand new inverters (yes, that's plural, on one job) 
> that weigh 137 pounds each.  It's obvious I need a helper to lift those 
> dead, new inverters, so I have to drive home and back with a helper to 
> remove and replace.  With a remote job, this adds up to a lot of time.  
> The 
> manufacture is apparently telling me my time is not very valuable.
> 
> I look forward to hearing your experiences and possibly banding together 
> to 
> improve the situation.
> 
> William Miller
> 


- - - -
Hosted by Home Power magazine

To send a message: RE-wrenches at topica.com

Archive of previous messages: http://lists.topica.com/lists/RE-wrenches/read

List rules & how to change your email address: www.mrsharkey.com/wrenches/etiquette.php

Check out participant bios: www.mrsharkey.com/wrenches/

Moderator: michael.welch at homepower.com
--^----------------------------------------------------------------
This email was sent to: michael_welch at sbcglobal.net

EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9.bWljaGFl
Or send an email to: RE-wrenches-unsubscribe at topica.com

For Topica's complete suite of email marketing solutions visit:
http://www.topica.com/?p=TEXFOOTER
--^----------------------------------------------------------------