Reimbursement [RE-wrenches]
Jim Duncan
ntrei at earthlink.net
Sat May 26 03:38:51 PDT 2007
Todd Cory, Mt. Shasta Energy Services wrote:
>
> One of the things I value about the wrench list is that it is a place
> for us to share information like this. Word needs to be spread about
> manufacturers that do not appreciate the wrenches in the field when they
>
> do not "make good" beta testing products on their customers. RE wrenches
>
> are a special case, as many of of our jobs are far away and require long
>
> distance travel to service issues that arise. I feel it is totally
> appropriate to spread the word about these companies that foolishly put
> short term profits over long term corporate sustainability.
>
> If someone treated me like this company has treated you, I would not
> only never buy from them again, but also spread the word far and wide to
>
> cause them to be publicly embarrassed and hopefully lose enough business
>
> to rethink their short sighted, bean counting strategy.
>
> Sure every company has design failures that from time to time fall on
> our backs... but how they deal with that is the issue. The best field
> support I have ever received was from Array Technology. In the early
> days they had lots of problems with the tracker electronics, but they
> were working hard to resolve them (and did!) and made good on every
> issue I had.
>
> Todd
>
>
>
>
>
> William Miller wrote:
> >
> > Friends:
> >
> > I am wondering what success any of you have had getting reimbursed for
> > your
> > labor in troubleshooting, removing and replacing defective inverters and
> >
> >
> > modules that are under factory warranty. I'd like to take a poll to see
> >
> >
> > what your successes and failures are and what your level of satisfaction
> >
> > is
> > with the mainstream inverter/PV manufacturers. Also, what failure rate
> > are
> > you having with inverters and modules?
> >
> > The reason I am asking is because I have had a miserable time collecting
> >
> >
> > from a major manufacturer. I am not going to mention their name because
> >
> > I
> > am strongly considering suing them. If you want to avoid mentioning
> > names,
> > please feel free to contact me off-line.
> >
> > If the rest of you have been treated like I have been, no return to
> > phone
> > calls, etc., it is a rotten shame. If we are all having similar
> > problems,
> > I'd like to brainstorm how we can bring pressure to bear on
> > manufacturers
> > to compensate fairly.
> >
> > I have refused to join any of the manufacturer's "Solar Clubs" because,
> > as
> > I see it, you are agreeing to substandard compensation. For example, I
> > have been offered $100 per first trip and $25 per subsequent trips to
> > remove and replace brand new inverters (yes, that's plural, on one job)
> > that weigh 137 pounds each. It's obvious I need a helper to lift those
> > dead, new inverters, so I have to drive home and back with a helper to
> > remove and replace. With a remote job, this adds up to a lot of time.
> > The
> > manufacture is apparently telling me my time is not very valuable.
> >
> > I look forward to hearing your experiences and possibly banding together
> >
> > to
> > improve the situation.
> >
> > William Miller
> >
Jim Duncan
North Texas Renewable Energy Inc
Fort Worth, Texas
ITLONR!
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