Reimbursement [RE-wrenches]

Jim Duncan ntrei at earthlink.net
Sat May 26 03:38:51 PDT 2007



Todd Cory, Mt. Shasta Energy Services wrote:
> 
> One of the things I value about the wrench list is that it is a place 
> for us to share information like this. Word needs to be spread about 
> manufacturers that do not appreciate the wrenches in the field when they 
> 
> do not "make good" beta testing products on their customers. RE wrenches 
> 
> are a special case, as many of of our jobs are far away and require long 
> 
> distance travel to service issues that arise. I feel it is totally 
> appropriate to spread the word about these companies that foolishly put 
> short term profits over long term corporate sustainability.
> 
> If someone treated me like this company has treated you, I would not 
> only never buy from them again, but also spread the word far and wide to 
> 
> cause them to be publicly embarrassed and hopefully lose enough business 
> 
> to rethink their short sighted, bean counting strategy.
> 
> Sure every company has design failures that from time to time fall on 
> our backs... but how they deal with that is the issue. The best field 
> support I have ever received was from Array Technology. In the early 
> days they had lots of problems with the tracker electronics, but they 
> were working hard to resolve them (and did!) and made good on every 
> issue I had.
> 
> Todd
> 
> 
> 
> 
> 
> William Miller wrote:
> > 
> > Friends:
> > 
> > I am wondering what success any of you have had getting reimbursed for 
> > your 
> > labor in troubleshooting, removing and replacing defective inverters and 
> > 
> > 
> > modules that are under factory warranty.  I'd like to take a poll to see 
> > 
> > 
> > what your successes and failures are and what your level of satisfaction 
> > 
> > is 
> > with the mainstream inverter/PV manufacturers.  Also, what failure rate 
> > are 
> > you having with inverters and modules?
> > 
> > The reason I am asking is because I have had a miserable time collecting 
> > 
> > 
> > from a major manufacturer.  I am not going to mention their name because 
> > 
> > I 
> > am strongly considering suing them.  If you want to avoid mentioning 
> > names, 
> > please feel free to contact me off-line.
> > 
> > If the rest of you have been treated like I have been, no return to 
> > phone 
> > calls, etc., it is a rotten shame.  If we are all having similar 
> > problems, 
> > I'd like to brainstorm how we can bring pressure to bear on 
> > manufacturers 
> > to compensate fairly.
> > 
> > I have refused to join any of the manufacturer's "Solar Clubs" because, 
> > as 
> > I see it, you are agreeing to substandard compensation.  For example, I 
> > have been offered $100 per first trip and $25 per subsequent trips to 
> > remove and replace brand new inverters (yes, that's plural, on one job) 
> > that weigh 137 pounds each.  It's obvious I need a helper to lift those 
> > dead, new inverters, so I have to drive home and back with a helper to 
> > remove and replace.  With a remote job, this adds up to a lot of time.  
> > The 
> > manufacture is apparently telling me my time is not very valuable.
> > 
> > I look forward to hearing your experiences and possibly banding together 
> > 
> > to 
> > improve the situation.
> > 
> > William Miller
> > 



Jim Duncan
North Texas Renewable Energy Inc
Fort Worth, Texas
ITLONR!


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