Reimbursement [RE-wrenches]

[William Miller]

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Friends:

I am wondering what success any of you have had getting reimbursed for your 
labor in troubleshooting, removing and replacing defective inverters and 
modules that are under factory warranty.  I'd like to take a poll to see 
what your successes and failures are and what your level of satisfaction is 
with the mainstream inverter/PV manufacturers.  Also, what failure rate are 
you having with inverters and modules?

The reason I am asking is because I have had a miserable time collecting 
from a major manufacturer.  I am not going to mention their name because I 
am strongly considering suing them.  If you want to avoid mentioning names, 
please feel free to contact me off-line.

If the rest of you have been treated like I have been, no return to phone 
calls, etc., it is a rotten shame.  If we are all having similar problems, 
I'd like to brainstorm how we can bring pressure to bear on manufacturers 
to compensate fairly.

I have refused to join any of the manufacturer's "Solar Clubs" because, as 
I see it, you are agreeing to substandard compensation.  For example, I 
have been offered $100 per first trip and $25 per subsequent trips to 
remove and replace brand new inverters (yes, that's plural, on one job) 
that weigh 137 pounds each.  It's obvious I need a helper to lift those 
dead, new inverters, so I have to drive home and back with a helper to 
remove and replace.  With a remote job, this adds up to a lot of time.  The 
manufacture is apparently telling me my time is not very valuable.

I look forward to hearing your experiences and possibly banding together to 
improve the situation.

William Miller


__________________________________________________________________
William Miller
Miller Power and Communications
Voice :805-438-5600     Fax: 805-438-4607
email: wrmiller at mpandc.com
http://mpandc.com
License No. C-10-773985


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