billing rate question [RE-wrenches]

[William Miller]

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Jay:

Well, above all be professional.  If you provide service of PV systems, 
then schedule in the call at priority just below the customers that hired 
you for the original install.  If you don't provide service, then say no 
thanks.

It makes no sense to punish the client-- the mistake of hiring an 
unexperienced installer has been made, and they will soon realize the 
mistake once they experience your calm, experienced demeanor.  When the 
client learns your attributes, the client will never again call the 
original installer.  You can charge "retail" and the client will understand 
that it is worth every penny.  The client will pass on your name to the 
neighbors as the one to call.  Win-win.

William Miller



At 08:27 AM 8/15/2007, you wrote:

>Hi All,
>
>Wondering what the common wisdom is for "fixing" a system.
>
>Case in question.
>
>A dual outback system not configured correctly, needed a lot of
>electrical tweeking.
>Was installed professionally, nice job on the wiring, but didn't know
>what to do with the set up.
>Installer of course doesn't know what to do and needs help, yet the
>owner is the one calling?
>
>So how would you bill this out?
>
>At your normal rate?
>at double your normal rate?
>OR?
>
>Thanks in advance,
>jay
>
>peltz power
>
>
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