billing rate question [RE-wrenches]

[Jay Peltz, Peltz Power]

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Hi All,

Thanks for the comments.

I will certainly keep you informed once I get through with the "fix"

jay
On Aug 15, 2007, at 7:12 PM, William Miller wrote:

>
> Jay:
>
> Well, above all be professional.  If you provide service of PV  
> systems, then schedule in the call at priority just below the  
> customers that hired you for the original install.  If you don't  
> provide service, then say no thanks.
>
> It makes no sense to punish the client-- the mistake of hiring an  
> unexperienced installer has been made, and they will soon realize  
> the mistake once they experience your calm, experienced demeanor.   
> When the client learns your attributes, the client will never again  
> call the original installer.  You can charge "retail" and the  
> client will understand that it is worth every penny.  The client  
> will pass on your name to the neighbors as the one to call.  Win-win.
>
> William Miller
>
>
>
> At 08:27 AM 8/15/2007, you wrote:
>
>> Hi All,
>>
>> Wondering what the common wisdom is for "fixing" a system.
>>
>> Case in question.
>>
>> A dual outback system not configured correctly, needed a lot of
>> electrical tweeking.
>> Was installed professionally, nice job on the wiring, but didn't know
>> what to do with the set up.
>> Installer of course doesn't know what to do and needs help, yet the
>> owner is the one calling?
>>
>> So how would you bill this out?
>>
>> At your normal rate?
>> at double your normal rate?
>> OR?
>>
>> Thanks in advance,
>> jay
>>
>> peltz power
>>
>>
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>
>
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> Archive of previous messages: http://lists.topica.com/lists/RE- 
> wrenches/read
>
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>


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