billing rate question [RE-wrenches]

[Bob-O Schultze, Electron Connection]

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Hiya Jay,
Normal rate, but windshield to windshield plus mileage, lunch and  
anything else I would normally do. The call would have to be on a  
secondary basis to ALL your other work. The client would have to  
agree to that AND agree -in writing- that you make no present or  
future warranty of any kind including the success of your service  
call. I would strongly urge him/her to file a complaint with the CSLB  
for abandonment if the installer was licensed and/or file in small  
claims court to recoup your charges. I'd certainly ask that the  
client tell anyone and everyone that this installer guy is a flake  
and recommend you in the future.
If he/she balks at any of that, I'd walk away.
It's a damn tough call. On one hand, you'd like to help someone out  
of a bind. On the other, the last thing you want to do is encourage  
folks to buy from CheapAss Solar.com or an incompetent installer and  
expect you to bail them out. No profit in that.
Good Luck, Bob-O
On Aug 15, 2007, at 8:27 AM, Jay Peltz, Peltz Power wrote:

>
> Hi All,
>
> Wondering what the common wisdom is for "fixing" a system.
>
> Case in question.
>
> A dual outback system not configured correctly, needed a lot of  
> electrical tweeking.
> Was installed professionally, nice job on the wiring, but didn't  
> know what to do with the set up.
> Installer of course doesn't know what to do and needs help, yet the  
> owner is the one calling?
>
> So how would you bill this out?
>
> At your normal rate?
> at double your normal rate?
> OR?
>
> Thanks in advance,
> jay
>
> peltz power
>
>
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