warranty issues [RE-wrenches]

[Matt Tritt]

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What I'm saying is that a 10 year warranty is one bogus requirement, 
both for the installer and the manufacturer. I'm of the opinion that 
only a bureaucrat who has never had to function in the private domain 
could have dreamed up something so difficult for all concerned. I mean, 
can you imagine a ten year warranty for an automobile? And requiring the 
guy who sold it to you to take care of it for free for ten friggen' years?

William Miller wrote:

>
> Matt:
>
> So you're saying the poor manufacturers are unfairly burdened by the 
> 10 year warranty.  Well I've got to live by the same rules for my part 
> of the job, so how can you say they are worse off than the installer?
>
> Your logic breaks down further in regards to the cost of field 
> repairs:  If the manufacturers pay attention to quality control, they 
> will have a reasonably small failure rate.  They amortize the cost of 
> an occasional repair over the many inverters that did not fail.  The 
> market will decide which inverters are reliable.  Those manufacturers 
> will have increased sales and minimal field repair costs, ergo 
> increased profits, more money for QC and the cycle continues.  
> Business 101.  Versus penny wise and pound foolish!
>
> I still don't get how I'm supposed to be the manufacturers' errand boy 
> for 10 years for free.  Is SMA going to come out and cover my repairs, 
> gratis?  I don't think so!
>
> If we didn't install their inverters, the manufacturer's couldn't sell 
> more than a few of them...  It's a symbiotic relationship and I say, 
> "cover your own mistakes."
>
> William Miller
>
>
> At 05:58 PM 6/6/2007, you wrote:
>
>> Jeff and Marco,
>>
>> If you look at this problem from the perspective of the 
>> manufacturers, and we wouldn't have anything to sell without them, 
>> warranting anything for five years is a big gamble, not to mention 
>> 10! Ever stop to think about just how long 10 years is and what can 
>> happen to just about anything out in the environment in that period 
>> of time? In order to be able to support a product, be it solar or 
>> otherwise, for 3,650 days of who knows what kinds of weather, they 
>> need to add something to the original price of the equipment, 
>> otherwise they simply couldn't do it.
>>
>> If they were to also have to pay technicians for unforeseen labor 
>> events during this period, I can't see any way in hell they could 
>> charge enough for the original product and still have the price low 
>> enough to attract any buyers to begin with.
>>
>> Matt T
>
>
>
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>


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