warranty issues [RE-wrenches]

[William Miller]

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Matt:

So you're saying the poor manufacturers are unfairly burdened by the 10 
year warranty.  Well I've got to live by the same rules for my part of the 
job, so how can you say they are worse off than the installer?

Your logic breaks down further in regards to the cost of field repairs:  If 
the manufacturers pay attention to quality control, they will have a 
reasonably small failure rate.  They amortize the cost of an occasional 
repair over the many inverters that did not fail.  The market will decide 
which inverters are reliable.  Those manufacturers will have increased 
sales and minimal field repair costs, ergo increased profits, more money 
for QC and the cycle continues.  Business 101.  Versus penny wise and pound 
foolish!

I still don't get how I'm supposed to be the manufacturers' errand boy for 
10 years for free.  Is SMA going to come out and cover my repairs, 
gratis?  I don't think so!

If we didn't install their inverters, the manufacturer's couldn't sell more 
than a few of them...  It's a symbiotic relationship and I say, "cover your 
own mistakes."

William Miller


At 05:58 PM 6/6/2007, you wrote:

>Jeff and Marco,
>
>If you look at this problem from the perspective of the manufacturers, and 
>we wouldn't have anything to sell without them, warranting anything for 
>five years is a big gamble, not to mention 10! Ever stop to think about 
>just how long 10 years is and what can happen to just about anything out 
>in the environment in that period of time? In order to be able to support 
>a product, be it solar or otherwise, for 3,650 days of who knows what 
>kinds of weather, they need to add something to the original price of the 
>equipment, otherwise they simply couldn't do it.
>
>If they were to also have to pay technicians for unforeseen labor events 
>during this period, I can't see any way in hell they could charge enough 
>for the original product and still have the price low enough to attract 
>any buyers to begin with.
>
>Matt T


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