OUTBACK PS1 Issues [RE-wrenches]

[Barbra Kerr]

Randy -

We have used sma's4248, both in 120v & 240v configurations.  Also, 2 of our systems bypass the pv input, and are stand alone bbu. We have had multiple call backs resulting in chip replacement.  We have also been required to have tech on phone when programming as the book leaves room for improvement.

If you are bypassing pv input, sma is easiest in our opinion.

Barbra
Stellar power&heating

-----Original Message-----
    From: "Randy Sadewic"<randy at positiveenergysolar.com>
    Sent: 8/16/06 8:29:34 AM
    To: "RE-wrenches at topica.com"<RE-wrenches at topica.com>
    Subject: OUTBACK PS1 Issues [RE-wrenches]
    
    
    
    Hi Wrenches,
    We have received a lot of interest in backup power with our grid-tied
    systems, so we have addressed this need with the PS1 by Outback. So far
    we have installed three systems and so far we have had call backs on
    each system requiring site visits to trouble shoot the problem, with
    each problem being different. The systems are supposed to be set up and
    programmed to be "plug and play", with default inverter settings ready
    to use out of the box. So far, each problem has required a call to tech
    support to learn something that wasn't covered in the manual. We are
    concerned about how to support this product and whether or not we should
    continue selling it. 
     
    Any similar experience with this product out there and/or comments about
    this would be appreciated.
     
    Thanks,
    Randy
     
    Randy Sadewic
    randy at positiveenergysolar.com
    NABCEP Certified PV Installer
    Positive Energy, Inc.
    Phone 505 424-1112
    

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