OUTBACK PS1 Issues [RE-wrenches]

William Miller wrmiller at charter.net
Wed Aug 16 10:53:01 PDT 2006


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Randy:

We have not yet tried this product.  I am curious.  Can you describe the 
problems you are having so that we may avoid them.

William Miller


At 08:29 AM 8/16/2006, you wrote:


>Hi Wrenches,
>We have received a lot of interest in backup power with our grid-tied
>systems, so we have addressed this need with the PS1 by Outback. So far
>we have installed three systems and so far we have had call backs on
>each system requiring site visits to trouble shoot the problem, with
>each problem being different. The systems are supposed to be set up and
>programmed to be "plug and play", with default inverter settings ready
>to use out of the box. So far, each problem has required a call to tech
>support to learn something that wasn't covered in the manual. We are
>concerned about how to support this product and whether or not we should
>continue selling it.
>
>Any similar experience with this product out there and/or comments about
>this would be appreciated.
>
>Thanks,
>Randy


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