Recurring SMA failures [RE-wrenches]

John Berdner jberdner at sma-america.com
Tue Aug 8 12:20:44 PDT 2006


WIlliam:
 
I am very surprised by this.
We do track failure rates of repaired equipment and typically they are
as good or better than new equipment.
If you can contact me with specifics I can look into it and figure out
what is going on.
 
Also, I just ran the sizing for the SB 2100 and 24 modules is fine.
 
Best Regards,
 
John Berdner

>>> wrmiller at charter.net 8/7/2006 09:24:18 PM >>>


Friends:

I'm in agreement that the customer service is good, but I have had two

almost five year old Suynny boys at the factory for repair and both
failed 
again in about two weeks. Has anyone else seen this pattern?

William Miller

BTW, SMA, if you are reading this, I never received a return call from
two 
weeks ago. Can you verify my calculations that 24 Siemens SR100s will
work 
with an SB2100?



William Miller

At 05:53 PM 8/2/2006, you wrote:

>Hey Ya'll,
>
>I'm gonna have to 2nd or 3rd SMA to the list.
>
>John B's team has always been an outstanding example of what we want
and
>should expect from a manufacturer. Straight up, honest, responsive,
and
>supportive. Now if only we could get the inverters for about $0.25
per
>watt....
>
>Thanks John B and crew!
>
>Matt Lafferty



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