Great Support [RE-wrenches]

Ray Walters walters at taosnet.com
Wed Aug 2 17:40:26 PDT 2006


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I'd have to 2nd Allan's nominations (Blue Sky, Bogart Engineering, Array 
Tech) and the AEE team, and put in a good word for Backwoods Solar too. 
To make this list for me, you have to have live knowledgable staff 
available during biz hours. Being put into the phone ping pong game as 
with some suppliers, is not going to get them on the list for superior 
service. You know who I'm talking about.....
Thanks Allan for starting this thread; I was talking about doing a 
"Good,The Bad, & the Ugly" service expose'. Nice to be nice and just 
mention the Good.

Ray Walters

Penobscot Solar wrote:

>Hi all,
>   Clearly, from past posts some will disagree, but I have always gotten
>top notch support from OutBack Power.
>Daryl DeJoy
>Penobscot Solar Design
>NABCEP Certified Installer
>
>
>  
>
>>>Me too!
>>>      
>>>
>>Jon Hill
>>
>>    
>>
>>>I have to agree with Joel.
>>>Paul Wilkins
>>>
>>>Joel Davidson wrote:
>>>
>>>      
>>>
>>>>David Katz has my vote for great support since my first purchase
>>>>order to him in 1980.
>>>>
>>>>----- Original Message ----- From: "Allan Sindelar"
>>>><allan at positiveenergysolar.com>
>>>>To: <RE-wrenches at topica.com>
>>>>Sent: Saturday, July 29, 2006 11:05 AM
>>>>Subject: Great Support (was deep battery discharge) [RE-wrenches]
>>>>
>>>>        
>>>>
>>>>>I put Rick Cullen up on a pedestal, along with a few others, including
>>>>>Ralph
>>>>>Heisey of Bogart Engineering (Tri-Metric) and Michael Reed of Array
>>>>>Tech, as
>>>>>being exemplary in their level of dealer support: accessible,
>>>>>knowledgable,
>>>>>willing to offer more than what is needed or expected. I have even
>>>>>received
>>>>>Rick's support on a Sunday on his cell phone (the number has always
>>>>>been
>>>>>included in his tech support voice mail recording at Blue Sky). And all
>>>>>three of them have occasionally asked our advice over the years, so
>>>>>they
>>>>>value what we who use their products have to offer.
>>>>>
>>>>>IMHO, these individuals are shining examples of the best we have in our
>>>>>RE
>>>>>industry. So here's a shout out: who are some of the other names of
>>>>>people
>>>>>at the manufacturer or distributor level who personify the way you like
>>>>>to
>>>>>be treated? Open question, and an invitation to share our positive
>>>>>experiences. You can bet I'll be paying attention to the responses, as
>>>>>I
>>>>>like to be loyal to those who give great dealer support.
>>>>>
>>>>>Allan at Positive Energy
>>>>>
>>>>>----- Original Message ----- From: "Ron Young"
>>>>><solareagle at solareagle.com>
>>>>>
>>>>>          
>>>>>
>>>>>>Hi all,
>>>>>>Thanks for all the expert advice. I visited the site today and
>>>>>>followed
>>>>>>some of Rick Cullen's suggestions (by phone) bypassing the SB50
>>>>>>circuitry to see if there was a problem with the controller. Turns out
>>>>>>there is. Was able to sub out the controller with another unit I had
>>>>>>in
>>>>>>stock and the SOC immediately began to rise even though it was late
>>>>>>afternoon. Amps were registering 12 instead of .4. Hopefully the
>>>>>>batteries haven't suffered any long term damage but will monitor them
>>>>>>closely for awhile. Turns out actual battery rating is 1500 at the 100
>>>>>>hr. rate (got some misinfo).
>>>>>>
>>>>>>            
>>>>>>
>>>>>          
>>>>>
>>>>
>>>>
>>>>
>>>>        
>>>>
>>>      
>>>
>>    
>>
>
>
>
>
>
>  
>


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