!RE: Service Call Reimbursement [RE-wrenches]

[Joel Davidson]

<x-flowed>
Barbra,


I think we all want to radiate confidence and provide high quality, high 
performance, trouble-free, long-lasting, reasonable priced PV systems to our
customers, but we are all guinea pigs to new technology and problems do 
occur.

Manufacturers, designers, contractors and installers have to work together 
and share responsibility and costs when problems occur.

It is great to be able to tell a prospective customer that you've installed 
over 100 ABC inverters and even have one on your home or business and have 
never had a problem, but that's not always the case. I think it is wiser to 
prepare customers for the real world so that when (not if) a problem 
happens, they are your ally.

Joel Davidson


----- Original Message ----- 
From: "Barbra Kerr" <bkerr at energy-exchange.org>
To: <RE-wrenches at topica.com>
Sent: Friday, January 06, 2006 4:30 AM
Subject: RE: !RE: Service Call Reimbursement [RE-wrenches]


>
> Joel, Ezra -
>
> I agree that there are ways the installers can overcome the shortcomings 
> of
> the various manufacturer's lack of reimbursement for service calls, but it
> isn't right the right thing to do.
>
> We have an emerging industry where some buyers are still overcoming the
> "this really works" mentality and we want to let the prospective buyers'
> market know that they may be guinea pigs on top of that.  Not me.  I don't
> know about any other dealer/installer out there, but I sell confidence and
> integrity - not hardware.
>
> The industry has seen double digit hardware price increases, both last 
> year
> and this year as module pricing became level worldwide. The proposal that 
> we
> now want to increases cost even more to the end-user, and more importantly
> to shift the responsibility way from the manufacturer even more.  It seems
> like a dis-incentive to the manufacturers to keep QC high.
>
> Barbra K. Kerr
> President
> Kerr Enterprises, Inc
> PO Box 1992
> Twain Harte, Ca 95383
> 1-800-886-2258
> 209-586-9607 Fax
> 858-337-5097 Cell
>
>
> - - - -
> To send a message: RE-wrenches at topica.com
>
> Archive of previous messages: 
> http://lists.topica.com/lists/RE-wrenches/read
>
> List rules & how to change your email address: 
> www.mrsharkey.com/wrenches/etiquette.php
>
> Check out participant bios: www.mrsharkey.com/wrenches/
>
> Hosted by Home Power magazine
>
> Moderator: michael.welch at homepower.com
>
>
>
> 



</x-flowed>